Project Analyst

6 days ago

Northampton Northamptonshire, United Kingdom Booksy Full time

A career at Booksy means you're part of a global team focused on helping people around the world feel great about themselves, every day. From empowering entrepreneurs to build successful businesses, to supporting their customers arrange 'me time' moments, we're in the business of helping people thrive and feel fantastic.
As a Senior Salesforce Business Analyst , reporting into the Salesforce Architecture Manager , you role will be primarily responsible for supporting end users, driving adoption, ensuring strong data governance, and enabling process improvements for our stakeholders through the Salesforce tech stack and related ecosystem. You will need to have analytical, functional, and technical skills, along with best practice knowledge for using Salesforce technologies and clouds to provide positive business outcomes. Solution design and implementation - primarily focused on Salesforce, across multiple projects, involving cross-functional groups, departments, and external vendors
Perform complex business and system analysis work to optimise business processes through designing and implementing end-to-end user-centric solutions supporting business requirements
Document detailed diagrams of the current and future state business problem, user stories and requirements, as well as identifying gaps, and discover new opportunities for automation
Translate functional business problems into technical requirements that align with industry best practices and support business goals
Research and promote business workflow and technology discussions, and make appropriate recommendations to improve efficiency and end-user experience
Create and present proposed solution designs clearly via diagrams, presentations, and verbally to the business stakeholders
Facilitate requirement gathering sessions, solution proposal presentations, feature demonstrations, and support end-user acceptance testing sessions with employees
Propose solutions that optimise Salesforce system performance, increase adoption of Salesforce and improve user experience
Measure the productivity impacts, improvements, and other key metrics changes because of the implementation of new processes and technologies
Perform post-project go-live support to ensure adoption and successful change management
Maintain business documentation
5+ years of experience as a Business Analyst
~ Ability to understand business requirements and convert them into solution designs
~ Familiarity and experience working in a variety of business solutions.
~ Previous Salesforce experience with Sales, Service, Marketing clouds
~ Deep understanding of how systems and automation support end-to-end business processes
~ Previous experience with Revenue and Data cloud, Agentforce(but not required)
~ Salesforce Administrator, Salesforce Platform App Builder certificates are mandatory
~ Salesforce Sales cloud consultant, Salesforce Service cloud consultant, Salesforce Data cloud consultant, Salesforce Marketing cloud consultant (nice to have)

Flexible working hours and opportunity to work remotely within your country
Work in a welcoming team which is always ready to help
Our Diversity and Inclusion Commitment:
We work in a highly creative and diverse industry so it goes without saying that we strive to create an inclusive environment for all. Kindly submit your application and CV in English to ensure it is successfully reviewed.

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