Head of Service Management

2 weeks ago

King's Lynn and West Norfolk Norfolk, United Kingdom Hays Full time

Your new company
Join an exciting and innovative organisation in the livestock industry as the Head of Service Management. This renowned company is dedicated to providing exceptional livestock data services, enabling effective disease and infection control while driving productivity and innovation in agriculture. As part of this forward-thinking team, you will have the opportunity to contribute your expertise and align with their values.

Your new role
As the Head of Service Management, you will play a crucial role in leading the IT Service Management (ITSM) practices. Your main responsibility will be to ensure the organisation's IT services are designed, transitioned, managed, improved, and secured in alignment with industry standards such as ITIL V4, ISO 20000, and ISO 27001. You will oversee critical areas including Service Design, Service Transition, Continual Service Improvement (CSI), Live Support, and third-party vendor management. Your strategic leadership and collaboration with internal and external stakeholders will be essential to ensure the delivery of services in accordance with SLA and KPI agreements.

What you'll need to succeed
  • Proven experience in successfully delivering Service Management within an Azure environment.
  • Certification at the level of ITIL V3 Expert, V4 Managing Professional, or ISO 20000 Practitioner.
  • Demonstrable experience in managing third-party vendors and ensuring compliance with IT and security standards.
  • Extensive experience in managing teams across the ITIL lifecycle.
  • Excellent communication and collaboration skills.


What you'll get in return

  • The flexibility of a fully remote working setup.
  • A competitive salary and benefits package.
  • Ongoing learning, training, and career development opportunities
  • 25 days annual leave + 8 bank holidays
  • Life Assurance coverage (4x your Annual Salary).


What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

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