Advisor services

3 weeks ago


Shrewsbury Shropshire, United Kingdom Prince Personnel Limited Full time

Customer Services Advisor
Shrewsbury, Shropshire Office based
Permanent
Competitive salary depending on experience
Monday Friday 37.This is an exciting opportunity to join a wellestablished sales and distribution company based in Shrewsbury in the role of Customer Services Advisor. You will report in to the Customer Support Manager. You will work as part of a team delivering first class support and sales to all customers and partners. The role will require regular liaison with customers, outbound and inbound and close relationships with internal colleagues are vital in ensuring the customer journey is efficient and excellent service levels are maintained. Our client is looking for someone who has excellent telephone sales experience and you must have previously done order inputting. Respond professionally to high volume of emails and phone enquiries, adhering to agreed phone and email etiquette guidelines, and achieve high accuracy rate.
Proactively scope and follow up potential sales leads from Web downloads and Brochure requests.
Confidently and professionally present good consultancy skills and advice to potential or existing customers, encouraging, and supporting sales of new solutions.
taking payments over the phone) and confirm delivery dates and lead times with customers, ensuring necessary documents & notes are added to relevant systems Responsible for raising returns, invoices, and credit notes where necessary and in line with agreed credit limits.
Be available for training and communication meetings, as required. Confidently respond to customer complaints and expressions of dissatisfaction aiming to address the customers area of concern or escalate to management where necessary.
Customer feedback & continuous improvement Highlight to Customer Support Manager any customer concerns, or areas where we can improve our processes, websites, &/or communications with customers.
Proactively sign-post customers via email or verbally to our brand websites, increasing customer awareness, website visits and online order volumes to support our business goals.
Use all CRM systems applicable to support your functional role and maintain business continuity.
call answer rate, average handle time, do not disturb time, work volume throughput and email/phone etiquette standards.
Will be able to manage their own work performance in terms of timekeeping, attendance, accuracy of work, quality and compliance with procedures
Be able to comply with all legal requirements in respect of health and safety of yourself and others
Have 2+ years experience in a telephone order processing environment
Have 2+ years experience of working in a customer service role as part of a team
Are a proficient user of Microsoft Office Packages especially Word, Excel and Outlook
Our mission is to support our clients in their creation of an equal, diverse and inclusive workforce. Prince Personnel are an employment agency working on behalf of our client.Whether youre seeking a new permanent position, temporary assignment or contract youll find us easy to deal with.Prince Personnel specialise in commercial, accounts and finance and technical recruitment.With the best jobs around we are an independent agency working hard for you.


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