Claims Handler

4 weeks ago

London, United Kingdom Nashrock Insurance Recruitment Full time

As a Claims Handler, you will play a pivotal role in providing exceptional claims handling services to a designated portfolio of clients while contributing to the overall claims service provision to our esteemed clientele.

Key Tasks and Responsibilities:

  • Manage claims from inception to conclusion, ensuring effective communication and collaboration with clients, insurers, loss adjusters, and other relevant parties.
  • Provide expert advice on policy coverage and facilitate the necessary documentation/information required to advance the claim process.
  • Negotiate with insurers to secure optimal and cost-effective settlements for our clients.
  • Ensure realistic and appropriate reserves are set in negotiation with insurers.
  • Maintain accurate records of claims on our internal systems and ensure timely updates.
  • Attend internal and external meetings as necessary, representing the company professionally.
  • Report major or sensitive claims to the accountable Account Executive.
  • Understand and adhere to appropriate claims notification and investigation procedures for each class of insurance.
  • Document client-specific claim handling arrangements for internal purposes.
  • Proactively perform claims cleanses and maintain a diary system for outstanding workload.
  • Prepare and maintain client claim experiences.
  • Undertake specific tasks directed by Claims Executives and management, adhering to agreed project plans and timelines.

Key Skills & Competencies:

  • Solid technical claims experience with a comprehensive understanding of the London Market.
  • Familiarity with relevant classes of business, particularly Real Estate and Property.
  • Proficiency in preparing and interpreting claims experiences and analyses.
  • Excellent verbal and written communication skills, enabling effective interaction with clients, insurers, and colleagues.
  • Commitment to continuous learning and development, both internally and externally.
  • Strong time management skills with an ability to prioritize tasks and meet deadlines without compromising quality.
  • Analytical and problem-solving aptitude, including research and investigation skills.
  • Understanding of regulatory controls and procedures.
  • Proficiency in ASSET and Microsoft Office suite.
  • CII qualifications would be advantageous.

Note: Only shortlisted candidates will be contacted for further assessment.

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