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Fines Officer

1 month ago

Derby Derbyshire, United Kingdom Brook Street Full time €12

Up to £11.88 per hour + paid holidays and pension

Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone.

Temporary Admin Officer (AO) Position - until 30 September 2024 with possible extension. Full Time Monday to Friday 37 hours per week - £11.88 per hour.

Brook Street are currently recruiting a Fines Officer (AO) for the Derby Magistrates Courts. Are you enthusiastic and enjoy working as part of a busy team? Do you have a passion for providing excellent admin and customer service support? If so, we want to hear from you.

As a fines officer, you will provide general admin support within the team. You will need to be flexible, hard-working, and have the ability to provide good customer service to a variety of users. The role will include but may not be limited to:

  1. Creating and updating records on in-house computer system and using Microsoft Excel
  2. Dealing with customers mainly via telephone but also face-to-face and via email/post
  3. Interpreting information from a range of sources and making evidence-based decisions
  4. Printing and dispatch of court orders and preparation of court

Ideal candidates will have a passion to help customers, a great can-do attitude, and enjoy working as part of a busy team.

Our client requires the following skills:

  1. Good knowledge of Microsoft Word, Excel, Outlook, and Teams
  2. Accurate data inputting skills and good attention to spelling and grammar
  3. Excellent communication skills both written and verbal
  4. Good customer service skills and ability to handle challenging calls
  5. Ability to follow instructions
  6. Ability to work as part of a team but also able to work independently
  7. Attention to detail and ability to prioritise workload

This is a temporary role to run until 30 September 2024, it may possibly be extended beyond this date. The role is subject to 3 years referencing and a Standard DBS Check.

Full training will be given.

Please apply for the role online with your CV in Word format.

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