Data Analysis Officer

3 weeks ago

StokeonTrent Staffordshire, United Kingdom Benx Façades Full time

Technical Officer Full Time (Monday-Friday 9am-5pm)

The Benx Group of companies - a leading manufacturer and supplier of specialist building materials, supplying innovative products, systems, and services to the building facades sector - is seeking to appoint a Technical Officer to join our Benx Technical Services department based in Stoke.

Professional and non-judgmentally question and interrogate the technical requests to provide best outcome for the project and customer, whilst managing any technical risk to the business.
Coordinate project with ongoing technical support to facilitate key stages of a project development (significant projects / key customers)

To take customer questions via phone calls and e-mails, communicate the solutions, populate CRM, providing industry leading solutions.
Communicate potential leads and project development to external customer facing teams.
To provide design through CAD service
Liaise with and manage project requirements with relevant CAD technician on larger projects.
Undertake and deliver accurate specifications that reflect the needs of the project and Benx accreditation.
Proving design calculations (wind loading) and ensure compliance and appropriateness to systems and relevant project.
Wind loading & thermal analysis calculations.
Ability to collaborate with inter-departments for best outcome of a project and the business.
Support to Senior technical team in upkeeping of KIWA & BBA Accreditation and relevant Quality Documents
Assist in web and literature development and accuracy.
Engauge in testing activities were requested by Senior technical management team.
Manage document control.
Assist in requests for CGI images by gathering suitable data and digital images for processing through Photoshop software of existing properties overlaying the image with a render finish for clients.
Assist in the maintaining of the ISO audit folders for the technical content.
Arrange fixing pull out tests for clients gathering relative data and submitting the relative supplier form as a formal request.
Assist in updating COSHH & Technical product data sheets adding new ones with all new products introduced.

Construction knowledge and or understanding of building products and systems (one area of the following)

o External Wall Insulation Systems (EWI & ETICS)
o Building Boards
Excellent communication skills (telephone and interpersonal)
o IT literacy – Microsoft/Word/Excel/CAD/Rive
o Understanding of building practices

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