Specialist Services Administrator

5 days ago


Central Bedfordshire Bedfordshire, United Kingdom United Wheels Inc. Full time

We’re a Global Company of outdoor brands including Huffy, Niner Bikes, Batch Bicycles, VAAST Bikes, and Buzz E-Bikes. We’re looking for a Rider Service Specialist to join our team based at our offices in Ampthill, Bedfordshire.
You will be responsible for providing Aftersales Support and Advice to our Riders, Consumers, and Retailers.
You will be comfortable dealing with all incoming and outgoing correspondence including telephone and social media queries. This is a fantastic opportunity for someone to get involved and help build a fantastic Aftersales and Rider Support Customer Service offering in the UK.
The role works alongside our UK, European and US teams on the HUFFY and Licensed brands.

Answer phone calls from Consumers and Retailers in a friendly and professional manner.
Utilize problem-solving techniques and product training to assist callers with assembly, adjustments, repair, and inquiries.
Work closely with the warehouse team, taking pride & responsibility for our aftersales service.
Work closely with the product team, providing data and feedback where required.
Work closely with our USA Aftersales & Compliance team, ensuring that communication is transparent.
Manage all Customer and Consumer warranty part orders that fall within existing warranty policies.
Manage all Customer enquiries through the Sales Force system, in line with KPI’s.
Process online orders and transactions using PayPal or other third-party acquirers.
Assist customers with product assembly, adjustments, repair and all other general bike related enquiries.
Assist E-Commerce and Operations team with order entry, internal logistics needs & service enquires.
Support the Marketing Team at UK and European Events when required.
Wants to be an ambassador for our brands. And to set the gold standard in Customer Service.

A strong mechanical knowledge with 2-3 years’ experience in a similar industry, in-depth bike product knowledge.
Excellent Customer Service skills and excellent Communication skills (verbal and written)
Highly proficient in Microsoft Excel and Office, Salesforce and ERP are preferred but not essential
Ability to work independently and with minimum supervision.

Competitive salary, 25 Days Annual Leave
Permanent – full time
Annual Bonus, Pension
Hybrid working options

Official Communication Channels : United Wheels only conducts hiring through official channels, such as our company website, LinkedIn, and approved recruitment platforms. No Financial Requests : United Wheels will never ask for payments, bank details, or any financial commitments during the hiring process. If you or anyone you know receives such a request, please disregard it and report it immediately.
Reporting Suspicious Activity : If you come across any suspicious job postings, emails, or messages regarding potential United Wheels hiring practices, please notify the HR department immediately.



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