Operations Senior Business Support Administrator
2 weeks ago
To provide project, logistical, client and administrative support in order to meet and exceed Business and Customer requirements.
This is an independent role, reporting directly to both the General Manager and Director.
Key responsibilities
To be the first point of contact for customer requests/queries
To book, schedule and logistically plan jobs for the Field Technicians
Liaise with team members, Service Engineers and all internal departments
Answering incoming calls and managing outbound calls to customers, other departments and third parties
Assist with quotations and quote amendments
General office admin
Updating the in-house system accordingly to ensure business efficiency
Finalising job details ready for invoicing
Overseeing job sheets are updated and maintained
Collating information and producing reports
Ensure full compliance at all times with quality management systems and Health and Safety systems to meet the requirements of all company and external standards as appropriate
Experience and Qualifications
Previous experience working within a small office environment
Previous experience planning jobs or overseeing various projects
Key attributes
Good at problem-solving
Dedicated to delivering high levels of service to internal and external customers
Reliable, determined and hard working
Excellent communication skills both written and verbal
Able to multi-task and meet the demands of the job
Self motivated with the drive to go the extra mile
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