Application Systems Manager

7 days ago

StokeonTrent Staffordshire, United Kingdom bet365 Full time

Who We Are Looking For

As Application Systems Manager you will lead the team developing and supporting our key IT applications and tooling products across all of the IT Services teams also extending across Technology teams. These applications and products underpin our Service Desk (Service Hub, Live Chat etc) and many of our Support/Maintenance processes across all IT Services and selected Platform domains and enable the automated and manual Infrastructure provisioning functionality to deliver physical assets across our Data Centre estate.

You will review the existing support and development methodology and processes and create opportunities to evolve and improve these whilst working closely with key stakeholders. Working collaboratively with the other IT Services teams you will play a key role in helping to design and deliver our automated self-service and knowledge repository capability to our end-users enhancing our service offering.

Reporting to the Head of IT Services, the Application Systems Manager will drive the delivery of an enhanced application and automated product offering.

You will be experienced in application and software development methodologies and have a thorough technical understanding of your domain, remain close to the solutions being developed and be responsible for the quality of work being produced by the team and our external application development partners.

Main Responsibilities

  • Team management – recruitment, training, 1-2-1 and personal development for team members
  • Contribute to technology roadmap and strategy for the provision of applications and tools across all IT Services teams
  • Produce resource/delivery plans in conjunction with support tickets and operational checks
  • Agreeing and managing a backlog of work
  • Governing the quality of the team’s output. Understand the software development lifecycle across Infrastructure and how it can be applied to development of IT applications and tools.
  • Ensuring best use of technology within the team
  • Working closely with our key stakeholders to help to define and deliver a self-service capability and promote self-service tools and the knowledge repository as mechanisms to improve end-user satisfaction.
  • Keeping up to date with vendor roadmaps and review / assessment of new releases and features; impact and
  • benefits of these to the team and wider platform
  • Producing and manage the roadmap for improvements
  • You will need to build strong relationships across a broad set of technology teams

Essential Experience and Skills

  • Extensive experience in developing, supporting and operating the toolsets in use (BMC Remedy, SharePoint, ITSM tooling)
  • Report creation experience ideally with SSRS / SQL knowledge
  • Working knowledge of automation tooling and best practice
  • Team management – recruitment, training, 1-2-1
  • Stakeholder management and ability to collaborate with people from different disciplines
  • Delivery and results focused with a desire to deliver successfully and at pace.
  • Planning, monitoring and control
  • Quality Management
  • Self-motivated; ability to use initiative and prioritise proactively
  • Open to feedback and ideas.

Desirable Skills and Experience

  • Degree Qualified
  • Experience with automation/configuration management (Ansible, Chef, Vagrant)
  • ITIL framework experience

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