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Sales & Retention Leader (Permanent)

2 months ago

Chester Cheshire, United Kingdom Let Alliance Full time

Due to continued growth, we are looking for a new Sales & Retention Leader to join our Insurance sales team at our office in Chester. What can we offer you?

  • A competitive salary with uncapped commission, the more you sell, the more you earn
  • A Friendly and welcoming team within a fun & fast paced work environment
  • Generous holiday entitlement with the option to purchase additional days
  • Volunteer days
  • Access to employee benefits and welfare package
  • Generous maternity & Paternity packages
+ Many more If you're looking for a new challenge with high reward and exciting career prospects we want to hear from you. Unfortunately we are unable to support any applicants that require a sponsorship at this time. Key Responsibilities: To mentor and support the team to deliver improved sales, retention, and operational efficiency. To manage the team to deliver high activity and call rates and deliver outstanding customer outcomes. Review all lead and customer inception channels to ensure all are being actively managed and worked by the team, and agreed SLA’s and penetration rates are achieved or exceeded. Motivate, coach, and assist team members to meet minimum performance expectations set by the business. To help drive a customer at the heart of everything we do culture through the team. To help effectively analyse processes and suggest and implement further improvements within the insurance functions. Drive change – look at all options of training delivery and drive forward the most effective way of engaging team members. Support the team to achieve 90% or higher on all quality assessments. To build and implement coaching support plans tailored to all sales abilities and opportunity. Organise and chair meetings with the team to give feedback and provide coaching to develop their ability to motivate and lead their teams effectively. To attend other meetings as are considered necessary. Organise Professional Development meetings with team members and support team members to achieve business expectations. Provide and compile information as required for management reporting. Assist team members to pro-actively resolve more complicated telephone calls and deal with complaints in a professional manner. Escalate or pass complaints as appropriate following the Company’s complaints procedure. Follow company policies and procedures and seek advice from HR where appropriate. Ensure that team members are kept up to date with product and procedure changes and informed of the objective and standards expected by the company. To receive, agree and achieve a personal development plan to work towards in line with business objectives and personal aspirations. Contribute to the philosophy of continuous improvement, by contributing ideas and suggestions for improving the efficiency of the organisation. To deputise in the Business to Consumer Managers absence and pick up any other tasks they may need them to carry out Benefits: Additional leave Casual dress Company events Company pension Cycle to work scheme Employee discount Enhanced maternity leave Enhanced paternity leave Free flu jabs Free parking Health & wellbeing programme On-site parking Sick pay Schedule: Monday to Friday Education: GCSE or equivalent (preferred) Experience: Call Centre Team leader Experience 2 years’ experience within a sales environment Further information As well as a competitive salary we offer the following benefits - Competitive holiday allowance with the annual option to buy additional days Death in Service benefit of x4 salary Company pension scheme Enhanced maternity and paternity leave packages A flexible benefits package which allows you to add additional benefits to your overall package Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more Referral schemes Discounted rates on PIB products We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more If supporting the local community, engaging with charities and having the opportunity to ‘give something back’ interests you, you have the opportunity to take an extra day to support this with a Volunteering day. We also offer a wide range of discounts including a kids pass – giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB. We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law. REF-(Apply online only)