Customer Services

4 weeks ago


United Kingdom Vibe Recruit Full time

Vibe Recruit are working with a leading British manufacturer of quality metal ceilings and bespoke architectural metalwork in the Bridgend area. They design and supply commercial ceilings and interiors and produce suspended ceilings for a vast range of spaces, for all matters of public and private clients across the world. We are currently looking for an experienced administrator who also has customer service experience.
The successful candidate will act as the first point of contact for customer queries via email or telephone. You will be tasked with logging and investigating customer complaints, taking ownership of issues to ensure they are resolved in a timely manner. You will also Maintain thorough and accurate records of complaints, delays, queries, or expedition requests in the CRM system. The successful candidate will need to clearly communicate with colleagues to ensure a high level of customer service is maintained.
Raise Return Material Authorisation for replacement, collection and credit of suspect items.
Work in Partnership with the quality teams to complete relevant containment actions for each complaint.
For the right candidate this could become a permanent position.



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