3rd Line Support Consultant

2 weeks ago


Belfast, United Kingdom Harris Global Full time

Harris Global are currently on the look out for a 3rd Line Support Specialist to join our client on a permanent basis in their Belfast office.
Candidates must have strong, proven 3rd line support expertise, excellent windows skills and strong experience with AD and M365 technologies.

Oversee Windows-based IT services, including email and file sharing, utilising Microsoft technologies like Windows, Office 365, OneDrive, SharePoint, and Teams
Deliver desktop support services to staff, both on-site and remotely.
Log and resolve incidents and issues using JIRA Service Desk, collaborating with colleagues and external vendors to ensure effective solutions.
Administer the Microsoft Office 365 Tenant.
Oversee internal telephone systems.
Provide technical support and guidance to team members as needed.
Deploy IT assets, including both hardware and software.
Assist in managing and implementing software upgrades.
Handle the upgrade, servicing, and patching of Windows OS deployments.

5+ years' experience supporting Windows 10/11 based systems
~5+ years' experience supporting ITSM such as JIRA Service Management or similar
~5+ years' experience supporting Microsoft Windows 2012/2016 Server
~5+ years' experience supporting Active Directory
~5+ Years' supporting SharePoint Online
~ Proven knowledge of Office 365 tenant
~ Proven knowledge of Microsoft Azure, In Tune and AD (on prem)
~ Working knowledge of Microsoft office suite, Teams, SharePoint and OneDrive



  • Belfast, United Kingdom Harris Global Full time

    Harris Global are currently on the look out for a 3rd Line Support Specialist to join our client on a permanent basis in their Belfast office. Candidates must have strong, proven 3rd line support expertise, excellent windows skills and strong experience with AD and M365 technologies. Oversee Windows-based IT services, including email and file sharing,...


  • Belfast, United Kingdom Harris Global Full time

    Harris Global are currently on the look out for a 3rd Line Support Specialist to join our client on a permanent basis in their Belfast office. Candidates must have strong, proven 3rd line support expertise, excellent windows skills and strong experience with AD and M365 technologies. Key Responsibilities: Oversee Windows-based IT services, including email...


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    Harris Global are currently on the look out for a 3rd Line Support Specialist to join our client on a permanent basis in their Belfast office. Candidates must have strong, proven 3rd line support expertise, excellent windows skills and strong experience with AD and M365 technologies. Key Responsibilities: Oversee Windows-based IT services, including...


  • Belfast, United Kingdom Harris Global Full time

    Harris Global are currently on the look out for a 3rd Line Support Specialist to join our client on a permanent basis in their Belfast office.Candidates must have strong, proven 3rd line support expertise, excellent windows skills and strong experience with AD and M365 technologies.Key Responsibilities:Oversee Windows-based IT services, including email and...


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