Technical Sales Support Specialist

2 weeks ago

Doncaster South Yorkshire, United Kingdom Outline Global Pty Full time
Join us as we expand our flight plans

Our Company

Outline Global is the market leader in providing premium quality custom collect aerial imagery, LiDAR data and bespoke Artificial Intelligence (AI) that solve complex ‘real world’ problems. Our ground-breaking Gtech Aerial Camera Pods capture the highest quality aerial data across RGB, near-infrared and include options for LiDAR and thermal imagery. We manage a fleet of aircrafts capture aerial data and helping our clients understand the world.

The Outline team is diverse and innovative, with an incredibly friendly and collaborative culture. We are made up of engineers, remote sensing analysts, GIS data specialist, commercial and customer relations leaders. Our work spans Australia wide with projects across the resources, infrastructure, conservation and public sectors.

The Opportunity

Due to strong business growth, we are seeking a full-time role Technical Sales Support Specialist to join our team in Melbourne. This role will see you contribute to our sales operations, assisting with customer service, and ensuring smooth communication between the technical team and customers. The role is primarily located in Doncaster East, VIC, with flexibility for some remote work.

You should possess a combination of key competencies that enable you to effectively manage sales processes, manage project, support data records, sales transactions, and coordinate internal processes.

The Candidate

To be successful for the role, you will need some key competency and a proactive attitude. Some attributes and skills you need to bring are:

  • Attention to Detail: Meticulous attention to detail is necessary for accurately recording and managing data in CRM systems, generating project quotations, and ensuring precise project specifications.
  • Time Management and Prioritisation: Strong organisational skills are needed to manage multiple tasks, projects, and customer interactions simultaneously while adhering to deadlines and maintaining a high level of accuracy.
  • Customer-Centric Approach: A genuine passion for client success, coupled with the ability to understand and address customer needs, is vital for building strong client relationships and delivering exceptional service.
  • Reporting and Numeric Acumen: Solid skills using Microsoft Office (e.g. Word, Powerpoint, Excel) and ability to learn and use new systems (e.g. CRM, Dashboards, Web-based reporting and analysis tools).

Qualifications and Experience

  • Minimum 3 years in a Technical Sales Support, Project Coordination and/or Sales Operations position
  • Customer-focused attitude and seeking to improve client experience
  • Knowledge of GIS, aerial survey and mapping is a plus
  • Experience with project management is a plus
  • Ability to work independently and in a team
  • Bachelor's degree in a relevant field is preferred

The position will be subjected to a 3-month probation period and will be based in our Melbourne (Doncaster) office.

How to apply:

A document that addresses the essential criteria and highlight your suitability for the role, and any desirable preferences that apply to you, and your salary expectations.

Your application will include the following questions:

Which of the following statements best describes your right to work in Australia?

How many years' experience do you have as a Sales Support Specialist?

Do you have customer service experience?

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