Technical Support Specialist

3 weeks ago


South Darenth, United Kingdom Diamond Search Recruitment Ltd Full time

Diamond Search Recruitment are working with an innovative and successful company based in Dartford, and assisting them in their search for a Technical Support Specialist to join their team.

This is a full time and permanent role, offering hybrid working (3 days in the office, 2 days WFH).

**Purpose of Role**

**Key Responsibilities**
- Providing exceptional customer service
- Logging of call details on the company’s systems
- 1st line technical support
- Pre-sales technical support
- Troubleshooting customer technical issues
- Support the LTSS on training programmes for internal and external customers
- Support the LTSS with technical support material and future developments
- Build strong relationships with customers and colleagues
- Support the goals and objectives of the Programmes and Product Support department

**Experience and Skills**
- Minimum 3 years’ experience in a customer suppor t role with a technical focus.
- Must demonstrate a proficient level of DC circuit knowledge.
- MS Office.
- Able to demonstrate strong co-ordination skills.
- Methodical approach to fault finding and problem solving.
- Use of Basic IT systems.

Diamond Search Recruitment is acting as an Employment Agency regarding this vacancy.



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