Client Success Manager

2 months ago


United Kingdom Spider Web Recruitment Ltd Full time

If you’re someone with excellent communication and strong organisational skills, this could be the perfect role for you This is a great opportunity for a Client Success Manager to join their team in Ipswich working in a full-time role, Monday – Friday, 9am-5:30pm.
They believe in lifting each other up and fostering a positive work environment where everyone can excel. Competitive Salary: £25,000.Holiday: 20 days holiday (with an extra day added after 3 years of employment, each year, to a max allowance of 25 days)
Pension scheme with Employer Contributions
Employee extras such as: Extended Christmas Break, Health Shield Cash Plan, Discretionary end-of-year bonus dependant on performance
As the Client Success Manager you will be responsible for maintaining and enhancing client relationships within the IT support industry. This role will involve ensuring client satisfaction, managing client expectations, and proactively identifying opportunities for upselling and cross-selling IT and Cyber Security services. Serve as the primary point of contact for assigned clients, building strong relationships, and understanding their business needs.
Regularly communicate with clients to gather feedback, address concerns, and ensure satisfaction with Corbel services.
Account Growth – identify opportunities to upsell and cross-sell additional services to existing clients.
Research and identify new clients through market analysis.
Conduct outreach to prospective clients via phone calls and emails.
Proactively manage the renewal process for existing clients, ensuring timely contract renewals, and addressing any potential issues or concerns.
Collaborate with the sales team to develop renewal strategies and negotiate contract terms as needed.
You will ideally have proven experience in client relationship management, preferably in the IT support/cyber security industry. You will also have a demonstrated ability to identify and capitalise on sales opportunities within existing client accounts. Additionally, the preferred candidate will have familiarity with IT support services, proficiency in CRM software and the Microsoft Office Suite.
UK Driving Licence

Willingness to travel occasionally for client meetings and industry events.
If you have the relevant skills and experience and would like to be considered, please apply by forwarding an up-to-date CV as soon as possible. No recruitment agencies, please
Client management, operations, communications, business management, IT support
This vacancy is being advertised and handled through Spider, the region’s Online Job Advertiser on our behalf. As you might expect you may be contacted by email, text, or telephone. For full Privacy Policy details please see email correspondences on receipt of your application.
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