Digital Product Specialist
2 weeks ago
In 1988, our founders had an ambitious dream to form the largest specialized travel company in the world—to set the example of how touring and travel should be done. The belief that travel is one of the most emotive experiences you undertake and our ambition to make this experience the absolute best it can be for the traveller, has become the guiding principle for TAG.
We believe that through a bespoke, high-touch and personal service, we can alleviate the stress and complexity of travel. You will have a passion for the job you do, as well as a drive to want to do better—in return, TAG will support your growth and development, as well as offer opportunities to progress or maybe even change tack
As a Digital Product Specialist you will have a diverse and varied role. Provide internal and customer-facing system support for TAG’s digital client-facing technology
Support day-to-day system updates, configurational changes, testing and system maintenance tasks
Deliver system training to external clients and internal staff via online demonstrations or in-person meetings where necessary
Lead client-facing implementation projects (based on scope and complexity) across the TAG digital product suite
Create internal and customer-facing information documentation to ensure a smooth handover of new accounts at go-live and into business as usual
Ensure all documentation for Digital products are maintained and distributed where applicable
Keep updated with new product releases and attend any necessary relevant training to maintain knowledge and continue personal and professional development
Work closely with and support the Account Management and global Sales teams as required for new business processes, including the delivery of product demonstrations and assisting with functionality queries and best practice
We work flexibly to accommodate our TAG team colleagues, meaning on occasion there could be requirements outside of office hours to manage time zones and other work commitments. As a Digital Product Specialist there are several credentials and attributes which would be advantageous, but a determined attitude and willingness to learn, are equally important.
Experience of SAP Concur Travel implementation processes and procedures
Detailed knowledge of the SAP Concur Travel product
Travel industry professional, with prior customer-facing agent booking experience
Experience with implementation, configuration, and support of digital travel products such as Virtual Payments, Risk Management, Mobile Itinerary applications and Analytic platforms
Knowledge of alternative global online travel booking tools alongside an understanding of API and data integration platforms
ITIL/Service based and Project Management qualifications or experience
Proficient in the use of MS Office suite
Flexibility to working hours and a willingness to work on a shift-rota basis, cover absence of global colleagues and travel to other UK or global offices
This is a full-time role (35 hours per week) based in our Manchester office. Since March 2020, we have operated a flexible, hybrid approach to working and will continue to do this moving forward. We will work with you to find the best mix of office and home working that suits your life and the needs of the team.
You will report into the Online Product Implementation Manager, who is based in Manchester. As passionate as you may be about changing the face of travel, let’s be honest – you're not doing this for free. Competitive salary DOE
Healthcare cash-back scheme
Wellness/EAP programme
Employee discounts
Enhanced employer pension contributions
Service-based holiday entitlement
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