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Digital Product Specialist

4 months ago

Manchester, United Kingdom TAG Full time

The Who


In 1988, our founders had an ambitious dream to form the largest specialized travel company in the world—to set the example of how touring and travel should be done. The belief that travel is one of the most emotive experiences you undertake and our ambition to make this experience the absolute best it can be for the traveller, has become the guiding principle for TAG.

We believe that through a bespoke, high-touch and personal service, we can alleviate the stress and complexity of travel. So, whether it is a business meeting to close a deal, an event to meet industry peers or a gig for 50,000 screaming fans, we will get our clients to where they need to be feeling ready to take on the world.



The Why


At TAG, our company values matter. We appreciate our staff working as a Team, having Ambition and being Genuine.


You will have a passion for the job you do, as well as a drive to want to do better—in return, TAG will support your growth and development, as well as offer opportunities to progress or maybe even change tack



The What


As a Digital Product Specialist you will have a diverse and varied role. Here are just some of the things you’ll be getting involved with:


  • Provide internal and customer-facing system support for TAG’s digital client-facing technology
  • Support day-to-day system updates, configurational changes, testing and system maintenance tasks
  • Validate, review and monitor site escalations received from both external clients and internal colleagues
  • Deliver system training to external clients and internal staff via online demonstrations or in-person meetings where necessary
  • Lead client-facing implementation projects (based on scope and complexity) across the TAG digital product suite
  • Create internal and customer-facing information documentation to ensure a smooth handover of new accounts at go-live and into business as usual
  • Ensure all documentation for Digital products are maintained and distributed where applicable
  • Keep updated with new product releases and attend any necessary relevant training to maintain knowledge and continue personal and professional development
  • Work closely with and support the Account Management and global Sales teams as required for new business processes, including the delivery of product demonstrations and assisting with functionality queries and best practice
  • Perform other duties as may be assigned from time to time



The How


To be successful at TAG is as much about mindset and attitude as it is about skill set and qualifications. We’re a team who share the same desire and passion to go above and beyond for each and every client. We revel in making the seemingly impossible possible, always rising to the challenge with ambition and a genuine, open attitude.


We work flexibly to accommodate our TAG team colleagues, meaning on occasion there could be requirements outside of office hours to manage time zones and other work commitments. As a Digital Product Specialist there are several credentials and attributes which would be advantageous, but a determined attitude and willingness to learn, are equally important.


  • Education to Degree level or higher In lieu of education – equivalent combination of education and directly related experience
  • Experience of SAP Concur Travel implementation processes and procedures
  • Detailed knowledge of the SAP Concur Travel product
  • Travelport GDS experience and competency
  • Travel industry professional, with prior customer-facing agent booking experience
  • Experience with implementation, configuration, and support of digital travel products such as Virtual Payments, Risk Management, Mobile Itinerary applications and Analytic platforms
  • Knowledge of alternative global online travel booking tools alongside an understanding of API and data integration platforms
  • ITIL/Service based and Project Management qualifications or experience
  • Proficient in the use of MS Office suite
  • Proven record of working in a fast-paced environment
  • Highly collaborative with strong interpersonal skills and ability to develop and enhance relationships with clients, peers and suppliers
  • Excellent communication and people skills and ability to produce clear, concise and detailed documentation
  • An inquisitive, analytical mind with the ability to methodically analyse errors, solve problems and suggest solutions
  • Ability to work independently in a fast-paced environment, handling multiple priorities
  • Skilled at adapting to a variety of people and circumstances and working between different teams/individuals
  • Strong organisation with an appreciation for timely responses/actions and meeting strict deadlines.
  • Consistent attention to detail, high levels of accuracy and ability to work within changing priorities with continued enthusiasm
  • Desire to learn new skills
  • Flexibility to working hours and a willingness to work on a shift-rota basis, cover absence of global colleagues and travel to other UK or global offices



The Where and When


This is a full-time role (35 hours per week) based in our Manchester office. Since March 2020, we have operated a flexible, hybrid approach to working and will continue to do this moving forward. We will work with you to find the best mix of office and home working that suits your life and the needs of the team.


You will report into the Online Product Implementation Manager, who is based in Manchester. There are other teams based in London, Saudi Arabia, APAC, and the US that you may work closely with, too.



The Important Bit


As passionate as you may be about changing the face of travel, let’s be honest – you're not doing this for free. So, here’s our promise to you:


  • Competitive salary DOE
  • Healthcare cash-back scheme
  • Wellness/EAP programme
  • Employee discounts
  • Enhanced employer pension contributions
  • Service-based holiday entitlement


We are also committed to offering an equal opportunity for all employees and applicants.



How to Apply


We want to know a bit about you. Send a cover letter outlining why you think TAG is a good fit for you and an up-to-date CV/resume to kelly.mcguinness@tag-group.com.


And before you press send, please make sure you’re eligible to work in the UK