See more Collapse

Assistant Store Manager- Horsham, PA

4 weeks ago

Horsham West Sussex, United Kingdom TD Bank Full time
Work Location:

929 Horsham Road

Hours:

40

Pay Details:

$28.25 - $42.50 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. The included salary range for this role takes into account multiple factors that are considered in making compensation decisions. The base pay actually offered may vary based upon candidate's skills and experience, job-related knowledge, licensure and certifications, geographic location, and other specific business and organizational needs. As TD puts career development at the forefront of our colleague experience, it is not typical for an individual to be hired at or near the top of the range for their role.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Personal & Commercial Banking

Job Description:

The Assistant Store Manager is an experienced leader who manages the day-to-day service, sales, and operational objectives in a Store location. The role is focused on leading a team to grow and deepen Customer relationships by delivering TD’s model of convenience, sales and advice, and differentiating with a personalized, connected experience. This role can lead the Store with minimal direction and has the knowledge and experience to make decisions for day-to-day work on the teller line or platform.

Depth & Scope:

Leads a team of advice and service colleagues in the achievement of individual and Store objectives that result in legendary Customer and colleague experience, and achievement of established performance goals
Provides day-to-day team leadership and work direction to ensure effective/efficient delivery of personalized/complex service and advice activities and/or solutions while maintaining compliance and regulatory guidelines
Leads the team in overseeing the most complex or diverse sales advice activities that entails complete multiple step processes that involve numerous systems, partners and complexity
Requires knowledge and understanding of financial concepts, a broad range of products, services and tools, business and process management acumen aligned with TD's consultative approach with Customers to deliver Customers end-to-end advice they expect: (1) building trust with educational content & tools, (2) providing consultative support, and (3) advocating with proactive insights & recommendations
Responsible for driving and reinforcing Advice activities/capability for the team through continued team observations, coaching, oversight, and communication ensuring the team is offering proactive advice by making product recommendations by highlighting product features and benefits based on Customer needs with more complex banking needs ultimately building Customer financial confidence; ensuring these activities are positively impacting Customer experience
Possesses comprehensive knowledge of the local market, competitive offers, and economic trends to support advice recommendations that support Customer financial empowerment
Effectively handles critical and/or high-risk issues, determining the most appropriate course of action for resolution

Education & Experience:

Undergraduate degree or equivalent experience
2+ years related experience required
Supervisory or leadership experience required
Demonstrated ability to provide Legendary Customer Service
Strong verbal and written communication skills
Sales and Operational Management skills
Ability to manage competing priorities
Previous consumer and residential lending experience preferred
Proficient in Microsoft Office
Knowledge of TD Bank products and services
Demonstrated organization, interpersonal, communication and decision-making skills
Shows proficiency with expense management
Notary License (Preferred)
Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry)
Originates loan applications, prepares documents and conducts loan closings

Customer Accountabilities:

Creates an environment where the team Interacts with Customers in a warm and engaging manner, actively listening, and asking clarifying questions
Contributes to the achievement of business objectives by proactively attracting, acquiring and retaining Customers, advice opportunities and referrals, to increase profitability and enable business growth
Establishes and supports strong partnership between colleagues that handle Customer day to day transactions and platform bankers/and partners for effective referrals
Leads and reinforces Customer service activities; Supporting Customers through challenging times and life events, demonstrating knowledge and financial expertise of products and services to help align the Customer to the best product/service to meet and exceed their needs
Responsible for maintaining optimal colleague scheduling to ensure Customer demands and compliance requirements are met
Acts as an escalation point for Customer problem resolution – identifies how to prevent the problem from happening and educates the Customer
Creates personal experiences by getting to know each Customer's needs to help turn their goals into reality
Understands and supports the Bank's Customer Service Strategy
Considers the impact of decisions on the well-being of TD, its Customers, and stakeholders
Provides the highest level of Customer service when dealing with internal partners, vendors, and Customers
Proactively adheres to professional and inviting space in all common areas of the Store, adhering to premises, marketing, and/or regulatory guidelines; particularly, this role helps ensure that the lobby and frontline meet internal/external policies and/or regulatory requirements

Shareholder Accountabilities:

Advice Accountability:

Drives Advice Behaviors within the team by coaching and developing a team to deliver exceptional service by exceeding the needs of Customer expectations
Leads and coaches advisory team on advice giving strategies and overall product and services acumen
Establishes work direction and role ownership on delivering advice as well as achieving daily/quarterly/annual objectives
Delivers end to end advice to Customers by providing information and tools for financial management that help Customers achieve their goals, and provides real time insights
Contributes to the achievement of business objectives by identifying advice opportunities and referrals, enabling business growth
Actively participates in community events, promoting the TD Brand while servicing the needs of the community
Connects with our Customers/Prospects, provides financial advice, and deepens relationships through lead management activities to include the creation & management of Self-Generated Leads, the management of received Partner/Retail to Retail Referral Leads or Campaign Leads, Customer outreach (Outbound Calls, Relay SMS), setting and/or hosting appointments, and Lead prioritization

Operational Accountability:

Leads and drives operational compliance of all Store operations including teller and platform operations
Leads the team in completing day to day processes/transactions/activities and oversees completion and quality of work
Ensures the Store operates efficiently by adhering to the banks policies and procedures and by passing all audits
May perform daily branch operation activities including account maintenance, wire transfers, branch opening and closing, and cash management
Develops/leads Store in Operational Excellence plan
Vault Management, including Monthly Vault and drawer audits
Identifies and mitigates risk and proactively audits for adherence to compliance, policies and procedures and overall operational soundness of the Store
Understands and applies operating policies and procedures
Supports the timely and accurate completion of business processes and procedures
Escalates non-standard or high-risk transactions/activities as necessary
Ensures documentation that is prepared/completed is accurate and properly reflects Customer/business intentions and is consistent with relevant rules/regulations
Supports and participates in process improvement opportunities
Ensures necessary due diligence to support the accuracy of all Customer transactions/activities
Proficiency, understanding, compliance with of the Bank Code of Conduct

Employee/Team Accountabilities:

Leads and supports a high performing team; provides ongoing feedback and performance reviews, coaches and develops colleagues and ensures performance management activities are undertaken
Leads, reinforces, and embeds TD's shared commitments
Contributes to the process of setting performance objectives for the team; tracks, monitors and effectively addresses and/or rewards performance in a timely manner
Ensures colleagues comply with all TDBFG policies, procedures, and guidelines of conduct (regarding Customer interactions, products, and services, etc.)
Shares knowledge, information, skills, and subject matter expertise among the team and ensures the timely communication of issues and encourages good working relationships with partners and other teams
Supports an environment where team freely escalates business challenges; facilitates change through positive reinforcement of milestones and successes
Participates in the recruitment and selection process for all hires to ensure a highly diverse, qualified workforce to achieve business objectives
Promotes a fair and equitable environment that supports a diverse workforce and encourages the team to achieve common goals and objectives
Acts as a brand champion for your business area/function and the bank, both internally and/or externally

OCC Language:

This position falls within the definition of Loan Originator as defined under Regulation Z of the Truth in Lending Act, 12 CFR Part 1026.36, and the definition of Mortgage Loan Originator as defined under the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act), 12 U.S.C. §§ 5102 et seq., and its implementing regulations, 12 CFR Part 1007.
Must be eligible for employment with a covered financial institution under the standards established by Regulation Z of the Truth in Lending Act, 12 CFR Part 1026.36.
Must be eligible for registration as a registered mortgage loan originator with the NMLS (Nationwide Mortgage Licensing System and Registry) in accordance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act), 12 U.S.C. §§ 5102 et seq., and its implementing regulations, 12 CFR Part 1007.
Satisfactory results on a criminal background check and a credit report check, and statements/certification from job applicant regarding administrative, civil, and/or criminal findings by any government agency/authority, are required by federal law for this position.

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

Domestic Travel – Occasional
International Travel – Never
Performing sedentary work – Continuous
Performing multiple tasks – Continuous
Operating standard office equipment - Continuous
Responding quickly to sounds – Occasional
Sitting – Frequent
Standing – Frequent
Walking – Frequent
Moving safely in confined spaces – Occasional
Lifting/Carrying (under 25 lbs.) – Occasional
Lifting/Carrying (over 25 lbs.) – Never
Squatting – Occasional
Bending – Occasional
Kneeling – Occasional
Crawling – Never
Climbing – Never
Reaching overhead – Never
Reaching forward – Occasional
Pushing – Never
Pulling – Never
Twisting – Never
Concentrating for long periods of time – Continuous
Applying common sense to deal with problems involving standardized situations – Continuous
Reading, writing and comprehending instructions – Continuous
Adding, subtracting, multiplying and dividing – Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We have other current jobs related to this field that you can find below

  • Store Manager

    1 month ago

    Horsham, United Kingdom Horsham Full time

    Location: HorshamHours per Week: 39 hours Shift pattern: Full-time - flexible shift patterns across mornings; afternoons; evenings and weekends, which will be discussed further at interview Salary: Up to £31,850 per annum, plus generous bonus scheme If you love retail, you’re in the right place. Are you looking to join a great place to work? We...

  • Store Manager

    4 weeks ago

    Horsham, United Kingdom Horsham Full time

    Location: HorshamHours per Week: 39 hours Shift pattern: Full-time - flexible shift patterns across mornings; afternoons; evenings and weekends, which will be discussed further at interview Salary: Up to £31,850 per annum, plus generous bonus scheme If you love retail, you’re in the right place. Are you looking to join a great place to work? We...

  • Store Manager Fashion, Horsham

    3 months ago

    Horsham, United Kingdom Retail Jobs UK Limited Full time

    Store manager, Retail Manager, fashion, Retail, Horsham Store Manager Horsham. Our client is lovely brand that is focused on giving each customer a personal & positive experience in store. This is a beautiful store situated in the heart of Horsham with a loyal customer base and following. - Will have managed in the fashion arena - Proven background of...

  • Optical Assistant/receptionist

    1 week ago

    Horsham, United Kingdom Specsavers Horsham Full time

    **About us** **Horsham Specsavers serves the community by providing the best eye care service and value for money products in a local store.** **Specsavers Horsham - Optical Assistant Receptionist - Front of House in our new Horsham Store** **Salary**: Competitive basic dependent on experience with a monthly performance bonus. Starting salary above...

  • Learning Support Assistant

    4 weeks ago

    Horsham, United Kingdom Bohunt Horsham Full time

    Are you an outstanding Learning Support Assistant who is looking for a new challenge with scope for career advancement? Do you have relevant experience or qualifications that you could bring to the role? We are seeking an exceptional colleague to join our brilliant team to support our Student Support Department. What is special about Bohunt Horsham?An...

  • Retail Assistant

    4 weeks ago

    Horsham, United Kingdom Horsham Matters Full time

    Saturday, 9.15am - 5.15pm & Monday, 9.15am - 5.15pm (30 mins unpaid break each day) 15 hours per week **Core Duties** - Supporting the Store Manager to ensure the efficient running of the store - Meeting and greeting customers in a friendly and professional manner - Maintaining a safe working environment at all times, ensuring that health and safety...

  • Planning Support Assistant

    2 months ago

    Horsham, United Kingdom Horsham District Council Full time

    **Salary**: £25,119 - £30,296 pa FTE (£19,008 - £22,926 pro-rata pa) **Hours per week**: 28 **Contract type**: Permanent **Closing date**: 18 Dec 2023 12:00 **Interview date**: 4 Jan 2024 **Ref**: P1591 **About the role**: Horsham District Council is looking for a Planning Support Assistant to join our fast-paced but fun support team in the...

  • Retail Assistant- Horsham

    5 days ago

    Horsham, United Kingdom Guild Care Full time

    Retail Assistant - Horsham **Location** Horsham, West Sussex **Salary** £10.42 per hour **Hours of Work** 14 hours a week, flexi-working available to work across 7 days **Ref** 2256 **Guild Care opened its first charity shop more than 40 years ago. We now have 11 charity shops selling a wide variety of items including second-hand and new furniture,...

  • Retail Sales Assistant

    2 weeks ago

    Horsham, United Kingdom Grape Tree Full time

    **HORSHAM** **RETAIL SALES ASSISTANT - 14 HOURS PER WEEK** Established in 2012 Grape Tree currently has 142 stores in the UK We are looking to recruit confident and enthusiastic Retail Sales Assistant at our brand **HOrsham** store. You will be reporting to the Store Manager and typically your duties will include: **ROLE**: You will provide fast,...

  • Assistant Manager

    1 month ago

    Horsham, United Kingdom ASK Italian Full time

    Assistant Manager - HorshamRole: Assistant Manager / Assistant Restaurant Manager / Assistant Hospitality Manager Pay: Starting salary from £32,500 pa, including benefits. Salary breakdown: Starting from £29,000 pa, plus £1.50 per hr tronc average Flexible working opportunities available. At ASK Italian our people are at the heart of everything we...

  • Assistant Manager

    4 weeks ago

    Horsham, United Kingdom ASK Italian Full time

    Assistant Manager - HorshamRole: Assistant Manager / Assistant Restaurant Manager / Assistant Hospitality Manager Pay: Starting salary from £32,500 pa, including benefits. Salary breakdown: Starting from £29,000 pa, plus £1.50 per hr tronc average Flexible working opportunities available. At ASK Italian our people are at the heart of everything we...

  • Executive Pa

    3 weeks ago

    Horsham, United Kingdom NFU Mutual Horsham and Chichester Full time

    A vacancy has become available in the NFU Mutual Chichester, Horsham & Steyning Branch for an Executive Assistant. Location - Horsham Office In this very important role, your responsibilities will include the following: - Preparation of meeting documentation in good time using One Drive and One Note - Completion of policy changes and other tasks agreed...

  • Personal Assistant

    2 weeks ago

    Horsham, United Kingdom Vision-FS Recruitment Part time

    Position: Personal Assistant (part time/up to 3 days per week) Location: Horsham, West Sussex Minimum Requirements: Background working as a PA (ideally in a small/SME business); Financial Services experience essential; Excellent administration and communication skills Salary/package: Up to £40,000 (pro rata) + Pension + 23 days' annual leave + DIS + Study...

  • Licensing Officer

    4 weeks ago

    Horsham, United Kingdom Horsham District Council Full time

    **Salary**: £32,909 - £39,493 pa (+ Essential Car User Allowance up to £1,239 pa) **Hours per week**: 37 **Contract type**: Permanent **Closing date**: 09 May 2023 12:00 **Interview date**: W/C 22 May 2023 **Ref**: CS1583 **About the role**: Horsham District Council are looking for a Licensing Officer to be part of a team concerned with delivering...

  • Assistant Manager

    4 weeks ago

    Horsham, United Kingdom ASK Italian Full time

    Assistant Manager - HorshamRole: Assistant Manager / Assistant Restaurant Manager / Assistant Hospitality Manager Pay: Starting salary from £32,500 pa, including benefits. Salary breakdown: Starting from £29,000 pa, plus £1.50 per hr tronc average Flexible working opportunities available. At ASK Italian our people are at the heart of everything we...

  • Assistant Manager

    4 weeks ago

    Horsham, United Kingdom ASK Italian Full time

    Assistant Manager - HorshamRole: Assistant Manager / Assistant Restaurant Manager / Assistant Hospitality Manager Pay: Starting salary from £32,500 pa, including benefits. Salary breakdown: Starting from £29,000 pa, plus £1.50 per hr tronc average Flexible working opportunities available. At ASK Italian our people are at the heart of everything we...

  • Assistant Manager

    3 weeks ago

    Horsham, United Kingdom ASK Italian Full time

    Assistant Manager - HorshamRole: Assistant Manager / Assistant Restaurant Manager / Assistant Hospitality Manager Pay: Starting salary from £32,500 pa, including benefits. Salary breakdown: Starting from £29,000 pa, plus £1.50 per hr tronc average Flexible working opportunities available. At ASK Italian our people are at the heart of everything we...

  • Assistant Manager

    4 weeks ago

    Horsham, United Kingdom ASK Italian Full time

    Assistant Manager - HorshamRole: Assistant Manager / Assistant Restaurant Manager / Assistant Hospitality Manager Pay: Starting salary from £32,500 pa, including benefits. Salary breakdown: Starting from £29,000 pa, plus £1.50 per hr tronc average Flexible working opportunities available. At ASK Italian our people are at the heart of everything we...

  • Community Link Adviser

    2 weeks ago

    Horsham, United Kingdom Horsham District Council Full time

    **Salary**: £25,119 - £30,296 pa FTE (£15,071 - £18,177 pro-rata pa) (Plus Essential Car User Allowance up to £1,239 pa) **Hours per week**: 22.2 (Wednesday to Friday) **Contract type**: Permanent **Closing date**: 08 Apr 2024 12:00 **Interview date**: 18 Apr 2024 **Ref**: CS1648 **About the role**: Horsham District Council is looking for a...

  • Vehicle Fitter

    3 weeks ago

    Horsham, United Kingdom Horsham District Council Full time

    **Salary**: £29,439 - £32,020 pa (Plus 5 Hours Contractual Overtime £5,968 - £6,491 pa) (Pay award pending) **Hours per week**: 37 **Contract type**: Permanent **Closing date**: 11 Sep 2023 12:00 **Interview date**: 28 Sep 2023 **Ref**: CS1607 **About the role**: Horsham District Council is looking for a Vehicle Fitter to work as part of a team...