IT Administrator

2 days ago

United Kingdom identifi Global Resources Full time

Systems Support Administrator Location: Milton Keynes – Hybrid (1 day a week in the office, with 3 days a week in-office during the initial months)
Salary: £30,000 + up to 10% bonus

Join one of the largest insurance brokers in the UK, placing over £6bn annually on behalf of more than 1.As a Systems Support Administrator , you’ll play a vital role in supporting two core business systems critical to the organisation’s operations. These systems, which function similarly to large-scale Finance, HR, ERP, or CRM systems, underpin the company’s day-to-day activities.
Your responsibilities will include handling helpdesk queries raised through ServiceNow and providing expert assistance to users.

Providing application support and resolving system issues.
Managing system changes, updates, and routine housekeeping tasks.
Generating reports and producing data insights.
While this isn’t a traditional IT support or business analysis role, it requires a blend of technical aptitude and business system expertise.

Desired Skills & Experience:Experience: Ideally, 1+ years in application or business support, supporting critical business systems.
Experience with ServiceNow is highly desirable.
Technical Knowledge: Familiarity with BI tools, MI analysis, or SQL is a plus.
You’ll be part of a team managing critical systems while contributing to a significant transformation, as the business transitions to Salesforce. This role offers exposure to ITIL-based service delivery and an opportunity to develop your expertise in business system administration and support.

Investigating, analysing, and prioritising incidents and service requests through service Now. (Resolving issues promptly while ensuring clear communication with relevant stakeholders, including the Business Systems Support Manager and IS Systems Manager.
Performing routine and ad-hoc system housekeeping tasks to ensure seamless operations.
We have brand new offices in Central Milton Keynes – new teams, new environments, it’s all very exciting as we migrate from other offices across the region.
Enjoy hybrid working flexibility, with ongoing professional development opportunities.
Apply today and become an integral part of a team driving transformation and excellence across the organisation

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