Senior Manager, Product Operations

3 weeks ago

London, United Kingdom Hyperexponential Ltd Full time

Mission

As we scale the Technology (Product, Design, and Engineering) organization at hyperexponential, we are looking for a Product Operations leader to join our team.

You will help establish our Product Operations function and empower our Technology organization with the appropriate amount of process to measure what matters while maintaining a high velocity.

You will deepen our relationships with our counterparts in the Revenue org and enable our Product team with the qualitative & quantitative insights that they need to take better decisions, while continuously improving how we operate.

While this is a Senior Manager role, we are open to more experienced candidates.

Outcomes

  • Drive and continuously improve our long and short-term planning, goal setting, and reporting processes in the Technology org

  • Document and refine our product discovery & development process, and co-ordinate our rhythms & rituals within the Technology org

  • Deepen our interlocks with the Revenue org (Sales, Marketing, and Customer Success) and tighten feedback loops to help our Product teams make better decisions

    • Refine our processes to capture and synthesize prospect & customer feedback

    • Maintain our internal development roadmap, and tailor it for different audiences

    • Support and operationalize the product launch process & early access programs

    • Support product teams with their internal and customer enablement efforts

  • Own quantitative insights & metrics within Technology

    • Refine our product usage & operational metrics in partnership with Customer Success

    • Empower our product teams to take data-informed decisions and continuously improve

  • Establish the processes & tools to support qualitative (customer, market, competitive) research and analysis

  • Establish the processes & tools to support the onboarding and ongoing training of members of the Product organization, across PM & Design

  • Optional: Support financial planning & reporting, and manage the financial & headcount models for our Technology org

Experience & Skills

  • Prior experience in a Product Operations management & leadership role at a B2B software company

  • Player coach. For the foreseeable future, this role will require you to be an individual contributor, and over time you will build a small supporting team. You will need to roll up your sleeves and happily tackle the less glamorous parts of the role.

  • Experience partnering closely with Revenue teams (Sales Engineering, Customer Success, Customer Support, Product Marketing) to support Product Operations

  • Experience defining Technology metrics & KPIs, and supporting product teams with quantitative insights & analysis

  • Strong communication skills, and the ability to build alliances and influence stakeholders

  • A strong operational mindset and focus on rigor, balanced with pragmatism. We insist on being proactive and thorough, but care a lot about making sure that we don’t slow our teams down.

  • Optional: Experience managing headcount & financial planning & reporting for a Technology organization

What We Offer:

  • Competitive salary + share options

  • £5,000 for individual and group training and conference budget

  • 25 days’ holiday plus 8 bank holiday days (33 in total)

  • Company pension scheme via Penfold

  • Mental health and therapy provision via Spectrum Life

  • Individual wellbeing allowance via Juno

  • Private healthcare insurance through AXA

  • Top-spec equipment (laptop, screens, mechanical keyboards, etc)

  • Regular remote hackathons, lunch & learns, socials and games nights

  • Team lunches, snacks, drinks fridge, fun office @ The Ministry

  • Huge opportunity for personal development and mastery as we grow together

*Please note that the benefits may vary slightly depending on location

#J-18808-Ljbffr

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