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Claims Quality Assurance Specialist
1 month ago
London, Greater London, United Kingdom Harrison Holgate Full timeJob Title: Claims Quality Assurance ManagerHarrison Holgate is seeking a skilled Claims Quality Assurance Manager to join our team.Job Summary:We are looking for a highly motivated and experienced Claims Quality Assurance Manager to conduct quality assurance reviews and audits to ensure adherence to claims handling guidelines and delegated authorities.Key...
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Claims Quality Assurance Specialist
1 week ago
London, Greater London, United Kingdom Harrison Holgate Full timeJob SummaryHarrison Holgate is seeking a Claims Quality Assurance Manager to conduct quality assurance reviews and audits to monitor adherence to claims handling guidelines and delegated authorities.Key ResponsibilitiesDevelop a quality-assurance process to ensure stable and predictable releasesApply knowledge and experience to monitor adherence to claims...
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Claims Quality Assurance Specialist
1 month ago
London, Greater London, United Kingdom Harrison Holgate Full timeClaims Quality Assurance ManagerHarrison Holgate is seeking a skilled Claims Quality Assurance Manager to join our team.Key Responsibilities:Conduct quality assurance reviews and audits to ensure adherence to claims handling guidelines and delegated authorities.Develop a quality-assurance process that ensures stable and predictable releases.Apply knowledge...
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Claims Quality Assurance Specialist
1 month ago
London, Greater London, United Kingdom Harrison Holgate Full timeClaims Quality Assurance ManagerHarrison Holgate is seeking a skilled Claims Quality Assurance Manager to join our team.Key Responsibilities:Conduct quality assurance reviews and audits to ensure adherence to claims handling guidelines and delegated authorities.Develop a quality-assurance process that ensures stable and predictable releases.Apply knowledge...
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Claims Quality Assurance Specialist
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Claims Quality Assurance Specialist
3 weeks ago
London, Greater London, United Kingdom Berkshire Hathaway Specialty Insurance Full timeJob Opportunity:Berkshire Hathaway Specialty Insurance (BHSI) is seeking a Claims Quality Review Specialist to join the Global Claims Quality Assurance team.This role can be based in any one of our main European locations, including London, Cologne, Paris, or Madrid.This position entails regular communication and collaboration with multiple internal...
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Claims Business Manager
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Claims Business Manager
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Claims Business Manager
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Claims Business Manager
4 weeks ago
London, Greater London, United Kingdom Claims Recruitment Services Full timeClaims Business Manager Job DescriptionWe are seeking a highly skilled Claims Business Manager to join our team at Claims Recruitment Services. As a Claims Business Manager, you will be responsible for managing the performance of our Third Party Arrangements (TPA) supplier contracts.Key Responsibilities:Contract Management: Monitor adherence to agreed best...
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Claims Business Manager
2 weeks ago
London, Greater London, United Kingdom Claims Recruitment Services Full timeClaims Business Manager Job DescriptionWe are seeking a highly skilled Claims Business Manager to join our team at Claims Recruitment Services. As a Claims Business Manager, you will be responsible for managing the performance of our Third Party Arrangements (TPA) supplier contracts.Key Responsibilities:Contract Management: Monitor adherence to agreed best...
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Claims Business Manager
2 weeks ago
London, Greater London, United Kingdom Claims Recruitment Services Full timeClaims Business Manager Job DescriptionWe are seeking a highly skilled Claims Business Manager to join our team at Claims Recruitment Services. As a Claims Business Manager, you will be responsible for managing the performance of our Third Party Arrangements (TPA) supplier contracts.Key Responsibilities:Contract Management: Monitor adherence to agreed best...
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Claims Business Manager
3 weeks ago
London, Greater London, United Kingdom Claims Recruitment Services Full timeClaims Business ManagerWe are seeking a highly skilled Claims Business Manager to join our team at Claims Recruitment Services. As a Claims Business Manager, you will be responsible for managing the performance of our Third Party Arrangements (TPA) supplier contracts.Key Responsibilities:Contract Management: Monitor adherence to agreed best practice guides...
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Claims Business Manager
3 weeks ago
London, Greater London, United Kingdom Claims Recruitment Services Full timeClaims Business ManagerWe are seeking a highly skilled Claims Business Manager to join our team at Claims Recruitment Services. As a Claims Business Manager, you will be responsible for managing the performance of our Third Party Arrangements (TPA) supplier contracts.Key Responsibilities:Contract Management: Monitor adherence to agreed best practice guides...
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Claims Business Manager
2 weeks ago
London, Greater London, United Kingdom Claims Recruitment Services Full timeClaims Business ManagerWe are seeking an experienced Claims Business Manager to join our team at Claims Recruitment Services. As a Claims Business Manager, you will be responsible for managing the performance of our Third Party Arrangements (TPA) supplier contracts.Key Responsibilities:Contract Management: Monitor adherence to agreed best practice guides and...
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Claims Business Manager
2 weeks ago
London, Greater London, United Kingdom Claims Recruitment Services Full timeClaims Business ManagerWe are seeking an experienced Claims Business Manager to join our team at Claims Recruitment Services. As a Claims Business Manager, you will be responsible for managing the performance of our Third Party Arrangements (TPA) supplier contracts.Key Responsibilities:Contract Management: Monitor adherence to agreed best practice guides and...
Claims Quality Assurance Officer
2 months ago
Role Title: QA Manager Reports to: EML Payments is a global leader in the fintech space. Our Purpose is to inspire transformative digital change for our customers and communities.
We are agile, we are innovative. And rather than have you blend in, we want to help you unleash your full potential.
Are you passionate about risk management and compliance? We are looking for a talented and experienced Risk Assurance Analyst to join our Risk and Compliance team.
As the Quality Assurance (QA) Manager in Operations, you will play a crucial role in ensuring that our operational processes are compliant, efficient, and effective.
You will lead the QA efforts for PEPs and Sanctions screening, Transaction Monitoring, KYC/KYB, Customer Services, and Complaints handling. Your primary responsibility will be to maintain and enhance the quality of our operations, ensuring regulatory compliance, mitigating risks, and continuously improving customer satisfaction.
Quality Assurance Strategy:
Develop and implement a comprehensive QA strategy across operations, focusing on compliance with regulatory requirements, particularly in PEPs and Sanctions screening, Transaction Monitoring, KYC/KYB, Customer Services, and Complaints management.
Establish QA standards, procedures, and best practices that align with industry regulations and company policies.
Perform the QA process for PEPs and Sanctions screening to ensure that all customer and business relationships are properly vetted according to the latest regulations.
Transaction Monitoring:
Lead the QA efforts in transaction monitoring to ensure that suspicious activities are identified and reported accurately and promptly.
Collaborate with the Compliance and Risk teams to refine monitoring tools and techniques, ensuring alignment with regulatory requirements and industry standards.
KYC/KYB Processes:
Manage the QA of KYC (Know Your Customer) and KYB (Know Your Business) processes, ensuring that customer onboarding, verification, and ongoing monitoring are conducted with precision and compliance.
Perform regular reviews of KYC/KYB documentation and processes to ensure they meet regulatory standards and internal policies.
Implement QA measures within customer service operations to ensure that customer interactions are handled professionally, efficiently, and in line with regulatory expectations.
Monitor customer feedback and complaints, using this data to drive continuous improvement in service quality.
Complaints Handling:
Perform the QA of the complaints handling process to ensure complaints are managed in a timely, fair, and compliant manner.
Analyse complaint trends and root causes to identify systemic issues and areas for improvement.
Work closely with other departments including Compliance, Risk, Legal, IT, and Operations to ensure that QA processes are integrated and aligned with overall business goals.
Stay updated on the latest regulatory developments and ensure the QA team is prepared to meet new challenges.
Bachelor’s degree in business, Finance, Law, or a related field. Minimum of 5-7 years of experience in Quality Assurance within financial services, with a strong focus on regulatory compliance.
In-depth knowledge of PEPs and Sanctions screening, Transaction Monitoring, KYC/KYB processes, and regulatory requirements in the payments industry.
Proven experience in implementing QA frameworks in a regulatory environment.
Strong analytical skills and attention to detail, with the ability to identify trends, risks, and areas for improvement.
Proficiency in relevant software and tools used in QA and compliance processes.
Regulatory Knowledge: Understanding of the regulatory environment affecting payments, particularly in relation to PEPs, sanctions, AML, and CFT.
Analytical Thinking: Ability to analyse complex data, identify patterns, and make informed decisions.
25 days annual leave plus 2 days for volunteering, plus your birthday off - Plus an additional Take5 days should you use all of your 25 days
~ Hybrid working - Be empowered to work smarter, in a way that suits your lifestyle
~12 weeks paid parental leave
~ Pension scheme
~ Short term bonus scheme
~ Company Health Scheme
~ Long term illness cover
~ Life Assurance (Death in Service) Cover
~ EAP
~ Company Culture and Values
And rather than have you blend in, we want to help you unleash your full potential.
Integrated into our Core Values is EML's commitment to diversity and inclusion. EML is committed to being a globally inclusive company where all people are treated fairly, recognised for their individuality, promoted based on performance and encouraged to strive to reach their full potential.
