Atlassian Application Support Engineer

4 weeks ago

Lanark South Lanarkshire, United Kingdom Spinwell Global Limited Full time

Role: Atlassian Application Support Engineer REF 76689
Contract Length: 6 months
Location: Hybrid/East Kilbride, Glasgow, with occasional travel to London
IR35: Inside
Pay Rate to Intermediary: Market Rate
Security Clearance: SC requested

Spinwell is recruiting for a Atlassian Application Support Engineer for an excellent opportunity within the public sector.

RESPONSIBILITIES OF THE ATLASSIAN APPLICATION SUPPORT ENGINEER

  • Administer the back-end Atlassian infrastructure and ensure the platform is highly available, reliable and secure
  • Leading the Upgrading of Atlassian Data Centre products and plug-ins, working closely with O/S and DB specialists
  • Building a replica of Production in DEV
  • Upgrading in repeatable steps until confident to replicate Production upgrade
  • Administrate the patching, backup and recovery of the Atlassian infrastructure
  • Configure in a Staging environment a Data Centre instance supporting a resilient system (load balanced and distributed)
  • Support the business in creating Jira projects and Confluence spaces
  • Creating workflows, fields, screens, reports, dashboards etc. based on custom requirements
  • Provide new ideas or processes for using the Atlassian suite more effectively
  • Determine ways to optimise/improve Jira process workflows, as well as identify where functionality can/cannot meet user requests
  • Develop metrics dashboards and advanced filters in Jira to provide end-users and business leadership with meaningful operational/performance metrics and status reports
  • Manage all add-ons and integrations
  • Provide user and JIRA Admin training
  • Manage and own any documentation to aid support of the Atlassian suite

SKILLS/EXPERIENCE OF THE ATLASSIAN APPLICATION SUPPORT ENGINEER

  • Experience in the Atlassian Data Centre administration, configuration and support of Jira and Confluence
  • Proven track history of upgrading Data Centre configurations and resilient infrastructure
  • In-depth Jira, Jira Service Management, Confluence configuration and workflow changes
  • Jira projects, access and administration
  • Deep understanding of Atlassian architecture, focusing on JIRA, Jira Service Management and Confluence with a deep understanding of modularised workflows, permission schemes, notification schemes
  • Proven ability to quickly pick up and understand complex technical issues and come up with solutions
  • Skills to develop solutions for integration with other tools, automate manual processes, data migration routines and extract data for reporting and analytics purposes
  • Jira add-ons, associated plug-ins and extension
  • JIRA reporting and report filters
  • Experience in a technical customer support role

We welcome all applications regardless of background, in line with our commitment to diversity, equality and inclusion.

Applying to this or any other vacancy advertised by Spinwell Ltd constitutes an agreement for Spinwell Ltd to hold your details for 24 months for the purpose of assessing suitability for the advertised position and to make you aware of any other positions deemed suitable of which You will make you aware by means of either email, text or phone. In line with GDPR regulations you are able to request your details be removed from the company data at any time by emailing us

Disability Confident

As a member of the disability confident scheme, the client guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group.

Armed Forces Covenant

The client is proud to support the Armed Forces Covenant and as such, we guarantee to interview all veterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group.

If you qualify for the above, please notify us and quote the role you are applying for.

We will be in touch to discuss your suitability and arrange your Guaranteed Interview.

Should you require reasonable adjustments at any point during the recruitment process or if there is a more accessible way for us to communicate, please do let us know.

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