Aftercare Manager
2 weeks ago
About Our Client
Our client is a reputable entity in the luxury joinery industry, with an established presence in the UK and operations globally. Renowned for their quality and design innovation they are looking to ensure their high standards of delivery are maintained through the recruitment of a new Aftercare Manager based in London.
Job Description
- Manage and lead the aftercare team to ensure top-notch service delivery.
- Address any construction-related issues promptly and effectively.
- Maintain open communication lines with clients post-construction.
- Implement best practices for a seamless aftercare process to cover snagging, defect management, etc.
- Conduct regular project meetings to review performance and address concerns.
- Ensure adherence to company policies and industry regulations.
- Monitor client satisfaction and implement necessary improvements.
- Coordinate with other departments to ensure smooth operations.
The Successful Applicant
A successful Aftercare Manager should have:
- A solid understanding of construction processes and on site delivery; you could be a package manager, aftercare manager, or finishing manager.
- A high attention to detail, ideally having worked on high quality/luxury joinery packages
- Excellent communication skills to liaise with clients effectively.
- A proactive approach to problem-solving.
- A strong customer service orientation.
What's on Offer
- A competitive salary range depending on experience.
- Benefits including travel expenses, discretionary bonus, pension, etc.
- An opportunity to work on some leading luxury residential and hotel projects
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