Microsoft Dynamics Consultant

2 weeks ago

Manchester, United Kingdom identifi Global Resources Full time

MS Dynamics CRM Solutions Specialist Hybrid home /Manchester Office
Inside IR35 – Day rate: £375 per day

Working with this NHS Agency who improve outcomes for people using the NHS and other public health and social care services.

They are adopting MS Dynamics to enable them to work with groups of stakeholder organisations more effectively, supporting their engagement needs and outcomes.
This role is critical to being able to provide the right MS Dynamics expertise to setup CRM and Customer Insights and Journeys.
There is also an existing legacy Dynamics system which includes use of the Customer Services module to manage our front door transactional ‘enquiries’ which will need to be managed in parallel.
You will work with a small team including a business analyst, product owner, business service owner and other data/M365 specialists.
Configure Microsoft Dynamics 365.
Build prototypes and proof of concepts using Dynamics and Microsoft 365 integration to support rapid test and learn on new features.
Set up security and roles-based access as needed to safeguard data including flexible, extensible data models.
Design appropriate system governance and advise/train users on best practice for system housekeeping, data storage and governance.
Train and upskill business team power users to become self-sufficient in using the application and managing their contact data effectively.
Setup sandbox and production environments and ensure security policies using data loss prevention are implemented.
Design application lifecycle management and implement testing approaches, change and release management.
Run workshops with internal stakeholders as needed to ensure system design and configuration meets needs.
Document system design and configuration for both technical and non-technical staff.
Provide knowledge transfer and learning for technical staff for the duration of the contract.

Experience of working closely as a member of a multi-disciplinary agile delivery team to design and implement business solutions.
Experience of working with and training technical and non-technical people.
Experience of functional configuration of MS Dynamics Sales and Customer Insights and Data including marketing journeys.
Experience of managing Dynamics 365 and Power Platform administration including security, DLP, environment strategy and setup, Dataverse configuration.
Strong knowledge of Dynamics integration with Microsoft 365, Microsoft Azure, Power BI.

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