Senior Telephone Account Manager

2 weeks ago


Croydon Cambridgeshire, United Kingdom UNIVERSAL ASSET MANAGEMENT INC Full time

Universal Asset Management (UAM) is an industry leader in the business of buying, selling, leasing, managing and recycling a wide variety of commercial aviation assets for an array of clients. The company specializes in Asset and Inventory Management, Aircraft Leasing, Component Sales, End-of-Life Recycling Programs and innovative technology research and development.
Headquartered in Memphis Tennessee, the company has undergone considerable change and experienced monumental growth over the past decade. UAM has expanded to include offices and assets on six continents. UAM has implemented new technologies in every division and role throughout the company while transforming warehouses and UAM aircraft facilities to over five times their size. In March of 2017, UAM was acquired by ARI, a Hong Kong company, focused on commercial aircraft leasing and asset management.
The Company’s business units are :
Disassembly facility and warehouse – Tupelo, Mississippi
Sales office – Brighton, UK
China Aircraft Disassembly Centre, Harbin, China
Description & Responsibilities UAM Account Managers are ultimately responsible for marketing and selling our aviation component inventory to customers around the world in a timely manner. This includes the growth and development of the customer base, to include airlines, MRO’s, and other companies in the business of buying & selling aircraft components. UAM Sales operates under a “people to people” business model where relationships and customer service set us apart from other companies in the industry.
Establish and grow relationships with customers to achieve all goals set forth for those accounts, keeping customer service the priority
Meet monthly and quarterly sales goals
Support outside sales with customer data and quote history
Negotiate Sales price to close sales & assist junior sales team members is closing sales.
Attend morning meeting with other Sales Department Operations to coordinate daily activity Assist Credit and Collection Manager in obtaining payments
Use creativity to improve the current sales process, focus on constant improvement
Generate a large volume of phone calls to further build relationships with new customers
Identify new customers and opportunities to include both airlines and other aviation companies interested in purchasing aviation components
Achieve all sales goals, both monthly and annual
Report results to the management team by collecting, analyzing and summarizing sales activity and information
Maintain professional & technical knowledge by attending company training events, industry workshops, and following industry news & publications to stay current on the state of aviation and trends in the industry
Relationship building, emphasizing excellence, negotiation, prospecting skills, meeting sales goals, creativity, sales planning, independence, motivation for sales, leadership skills, customer service, self-confidence required.
Aviation focus, minimum level Bachelor’s degree preferred.
Technical background and experience in records trace for aircraft, engines, and major components preferred.
Strong sales background – 5-10+ years – Component Sales experience is preferred, know how to foster and close a sale.
Long, established history of building relationships with contacts & companies.
Understanding (or ability/willingness to learn) UAM products & services.
International sales experience and knowledge of global cultures.
Excellent written and telephone communication.
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