Customer Engagement Manager

3 weeks ago


United Kingdom Moonstar Ventures Ltd. Full time

Moonstar.ai is the engagement, productivity and retention platform for frontline workers, supporting companies to engage their staff by integrating the essential tools that make employees happier, more connected and more productive.
We are building a mobile first platform that brings together the main functionalities to engage and retain remote and deskless staff, namely, company communication & operational collaboration, onboarding & learning, recognition and rewards.
We are looking for a driven and strategic Customer Engagement Manager who is skilled in both strategy formulation and hands-on implementation. As our main point of contact for consulting services on employee engagement, retention, and performance, you will not only develop coherent strategies, but also guide their practical implementation with our clients.
The ideal candidate will possess a hybrid experience that spans talent development, learning content creation, and internal communication management. This diverse skill set will enable you to deliver excellent consulting services to a wide range of stakeholders, from CEOs and COOs to Heads of HR and Retail Directors.
From onboarding following contract sign-up through to expansion and renewal, ensuring seamless transitions and sustained client satisfaction.
Design and guide the implementation of engagement, development and retention initiatives. You will oversee project management aspects, handle risks proactively and adjust plans as necessary to enhance effectiveness.
Continuously evaluate the impact of deployed initiatives on engagement, performance and retention, refining strategies to enhance outcomes based on data-driven insights.
Facilitate effective implementation: Bachelor’s or Master’s degree in Psychology, Human Resources, or a related field.
Skills & Qualities:
Native-level English fluency with exceptional writing and verbal communication skills.
Highly organized, capable of managing multiple projects and clients with precision.
Empathetic with a high emotional intelligence, yet comfortable challenging assumptions directly.
A competitive salary and a discretionary bonus scheme
Personal budgets for L&D and wellbeing initiatives
Having an impact by building technology that improves people’s lives
Dog-friendly workplace. We have the best Bernese Mountain Dog ourselves.
Fully remote, we are based in London, but work remotely and meet in person two times per year
We intend to grow a fully distributed, remote team, so we are open to anyone based GMT +/- 3 hours.


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