Hotel Reception Manager

2 weeks ago

Windsor Berkshire, United Kingdom The Sir Christopher Wren Hotel Full time
We have an exciting opportunity for a motivated Reception Manager looking to take the next step in their career. Our Reception team is at the forefront of our business as they are often the first point of contact many of our guests have with the Hotel. As our Front of House Manager you'll ensure our guests receive consistently high standards of service and maximum guest satisfaction throughout their stay. Why join the Wren's team? At The Wren, we love what we do, and we're looking to grow our team with people who share our passion for success. We want individuals who will bring their own style to every experience and put our guests at the heart of everything they do. We pride ourselves on our team, and we work hard to take their careers to new heights. As part of the Wren's team, you will enjoy a range of benefits, including: Wagestream – flexible access to your earned salary & financial coaching App A paid day off for your birthday 24/7 Employee Assistance Programme for you and your family Saroving Rewards for going the extra mile & delivering exceptional guest service Employee appreciation events Family & Friends Accommodation rates & employee F & B discounts at all hotels in the group Opportunities for training and development & recognising your potential As our Front of House Manager you'll have... Hotel Reception experience in 4/5 star environment, with knowledge of corporate and leisure markets. Operational experience in Reception, Reservations and Night Audit Good working knowledge of a Property Management system (ideally Opera) Good financial awareness with a solid understanding of room sales/yield, revenue streams and controls Drive and the ability to implement standards, policies and procedures and to police them. Proven man-management, coaching and team building skills Interviewing and performance management skills Self-motivation and able to motivate others to achieve tasks Excellent presentation with an outgoing personality, excellent interpersonal skills and professional manner and an excellent command of written and spoken English Good knowledge of Microsoft Office What will I be doing as Front of House Manager? Improving & maintaining the operating standards throughout front of house Ensuring the team deliver consistently high standards of service and maximum guest satisfaction. Ensuring that standards are regularly reviewed and that SOP Manuals are in place, updated as necessary and that all staff are trained accordingly and full training records are maintained. Maximising the profitability of the department, achieving budgeted Revenues through training staff to up sell at every opportunity and controlling departmental expenses including wages, in line with business levels. Ensuring all new staff have a thorough induction and all staff receive the necessary skills training to deliver a consistently high standard of guest care. Carrying out appraisal and performance reviews with the team including the setting and review of business & personal objectives; in order to develop, motivate, coach and build the best team. Ensuring good communication lines are maintained up and down, in and between all departments but especially Front of House, Revenue and Sales, Housekeeping and Maintenance. Duty Management as required. In line with the requirements of the Immigration, Asylum and Nationality Act 2006, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

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