Senior Leader/Manager
1 month ago
A leading technology focused manufacturing company, who's product widely services a huge section of the major global industries, are looking for a Problem manager/3rd Line support Lead.
As Problem Manager and 3rd Line Team lead, you will be responsible for defining, managing and enhancing IT Problem Management processes in line with ITIL principles to ensure a high level of customer service is achieved and maintained. Providing 3rd line support across all technologies of the managed service portfolio and managing a team of driven individuals.
An IT service desk.
~3rd Line support
~ Problem/incident Management
~ Desktop, Networking, Server experience.
~ ITIL V4 or v3
Bonus - paid Quarterly
Flexible hours
Remote working (2 days)
Employment type Full-time
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