Field Operations Manager

1 month ago


Manchester, United Kingdom Plan B Full time

The Regional Operations Manager supports the delivery of the service targets and goals by taking responsibility for Regional Service Operations activity. The Regional Operations Manager will work within the Service Operations Team to deliver company KPI’s, customer SLA’s and performance delivery.

Reports to: Service Operations Director

Direct Reports: 20 x Field Service Engineers

Provide technical support to Engineers, Sales Team and Operations Team as required.

* Promote and monitor/report on-site environmental, health and safety compliance.

* Measure and maintain service quality standards via regular engineer accompaniments.

* Develop engineer commercial skills.

* Source and assist with approval of sub-contract workforce.

* Strong field management skills and experience.

* Installation experience of automation products

* PC literate and proficient in the use of MS Office - Essential.

* Full UK Manual Driving License - Essential.

* Overnight travel as required to undertake the required tasks in the role.

Benefits / Salary Package:

* Car Allowance

* Pension

* Death in Service


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