IT Support Technician

3 weeks ago

United Kingdom Thornton Tomasetti Full time

IT Support Technician - IT page is loaded IT Support Technician - IT Apply locations Dalgety Bay, United Kingdom time type Full time posted on Posted 2 Days Ago job requisition id R4629

Thornton Tomasetti applies engineering and scientific principles to solve the world’s challenges. An independent organization of creative thinkers and innovative doers collaborating from offices worldwide, our mission is to bring our clients' ideas to life and, in the process, lay the groundwork for a better, more resilient future. We provide support and opportunities to our employees to achieve their full potential and cultivate a rewarding career.

Thornton Tomasetti is looking for an IT Technician with a broad technical skillset, excellent communication skills and the ability to work and collaborate with the wider IT Team. 

This on-site role includes a mix of desktop support, IT Infrastructure support and system administration, ensuring availability of the local IT Infrastructure and the protection of core assets and systems delivering essential functions at our Edinburgh (Dalgety Bay) location. 

 

For IT professionals who like to take initiative, collaborate with a great team, and accomplish things you can be proud of, this is an unusually good place to work. We are big enough to have interesting problems and fast-moving technology, but not so big that you will not be able to make a difference. We foster an open, communicative culture that empowers our teams to share knowledge and ideas across all levels and disciplines.


Responsibilities

  • Provide friendly, first- and second-level technical support to local office and remote users, ensuring timely resolution of end-user issues

  • Maintain accreditation document set, including policies, procedures and security instructions

  • Ensure smooth running of local network and infrastructure, ensuring that all devices are patched, up-to-date and complaint.

  • monitoring and troubleshooting of backup solution and testing of Disaster Recovery processes

  • Maintain asset register and carry out annual audit checks.

  • Responsible for all local system administration related to network and server infrastructure.

  • Contribute to service desk knowledgebase and documentation as needed.

  • Assist with the administration of our UK SharePoint environment

  • Collaborate with business and IT management to continuously improve the IT Environment and capture new requirements for IT projects and initiatives

Requirements

  • Excellent technical knowledge of Dell computer and Server hardware

  • Broad knowledge of LAN, WAN, Wireless, Security and Software Deployment technologies

  • Knowledge of server and storage-based virtualization technologies

  • A Defence or Government background would be advantageous.

  • Some UK and international travel as required

Qualifications

  • Diploma or university degree in Computing or equivalent experience.

  • Professional IT certifications such as CompTIA Security+, MCP, MCSA, MCSE, CCNA. 

  • The successful candidate will need to obtain UK Security clearance.

Thornton Tomasetti is proud to be an equal employment workplace. Individuals seeking employment at Thornton Tomasetti are considered without regards to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws.

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About Us

We apply scientific and engineering principles to solve the world's challenges. An independent organization of creative thinkers and innovative doers collaborating from offices worldwide, our mission is to bring our clients’ ideas to life and, in the process, lay the groundwork for a better, more resilient future.

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