Senior Change Manager

4 weeks ago

Manchester, United Kingdom Knewin Full time

Role summary/purpose of job

We are seeking a Senior Change Manager to join our global MBD team to support the design and delivery of a firm-wide business development transformation programme.

Supported by a Business Analyst and a Communications Manager, the Senior Change Manager will take ownership of the strategy and develop the change, adoption, communication and training plans required to transform the firm’s approach to business development and client relationship management, leveraging the power of Salesforce CRM.

The ideal candidate will have held similar senior change roles in a global organisation and will have excellent understanding of business development processes and activities in a professional services environment.

The role requires excellent influencing, communication and advisory skills, strong business acumen and the ability to build trusted relationships and operate credibly with senior stakeholders across the global firm.

About Marketing & Business Development (MBD)

MBD is a dynamic global team which includes business development specialists, research analysts, brand, marketing and communications experts. By working collaboratively, our team shapes the firm’s client strategy, completes analysis of complex business issues, targets opportunities, develops compelling proposals and creates content and marketing campaigns that lead our digital presence. Together, we define the client experience and shape the perception of Freshfields around the globe.

Key responsibilities

The Senior Change Manager will:

  • Assess challenges, opportunities and change readiness

  • Design, plan and lead the delivery of a compelling suite of global business development transformation activities aligned to the firm’s client strategy and growth plan

  • Work with the Business Analyst and the Salesforce Development team to transform business requirements into functional configuration requirements, processes, workflows and acceptance criteria, which support the delivery of clearly defined benefits to the business

  • Own and manage engagement, change impact assessments and the stakeholder map

  • Lead and facilitate change workshops, focus groups, online meetings and training activities

  • Advise and coach project team members on change management best practices

  • Contribute expertise to the change communication strategy, working with the Communication Manager

  • Provide regular updates to the project management team, CMO and other senior stakeholders

  • Demonstrate strong people management and leadership skills, as well as coaching and mentoring colleagues to support their careers and personal development goals.

Key requirements

  • Change Management experience in leading global change projects, ideally within a professional services organisation and/or related to sales and business development process transformation

  • Experience of Salesforce or other enterprise-wide CRM platforms preferred

  • Experience in the design, oversight and delivery of enterprise-wide training programmes

  • Experience in the development of a change communications strategy

  • Excellent facilitation and coaching skills which engage and motivate groups and individuals

  • Ability to work in a challenging, fast-paced environment, be comfortable with ambiguity and adapt quickly to changing priorities

Competencies

  • IT literate, fluent in MS Office, MSP.

  • Fluent spoken English, with concise writing and excellent presentation skills

  • Ability to “hold the room” and lead among leaders, whilst considering the soft skills required to build trust with a broad range of stakeholders

  • Strong influencing skills and business acumen

  • Strong leadership and people management skills

  • Confident, approachable and professional manner

  • Pragmatic and thoughtful judgement on risks, issues and escalations

Freshfields Overview

Freshfields Bruckhaus Deringer is a major international law firm, providing business law advice of the highest quality. We want to be the law firm that clients turn to for legal advice where it most matters, wherever in the world that may be. The Firm has over 2,400 lawyers in 28 offices around the world, providing a comprehensive service to national and multinational corporations, financial institutions, and governments.

Our people make our firm - we are a people business and want to create a welcoming and supportive environment where all can flourish. We see diversity as a strength which creates fresh perspectives and generates new ideas. We enjoy our work and are determined to do an outstanding job. We deliver best when working in teams. Our culture is a product of the combined mindsets and behaviours of our people which is through the Being Freshfields principles, outlined below:

  • we show respect to everyone

  • we are there for one another

  • we are open with each other

  • we are positive role models

We think and work globally - we do not just say we are one firm; we act like one firm right across the world. We work wherever our clients need us. This is how we define ourselves, not by reference to where we have offices. Cross-border work is not just what we do, it is what we excel at. We understand what it really takes to work across different legal systems and commercial environments and to bridge language and cultural gaps.

We aim to add value in everything we do - we are passionate about helping our clients succeed. We use our experience and creativity to help clients make judgements and achieve their goals. In everything we do, we seek to make a real difference to the communities in which we operate.

Freshfields is committed to promoting equality and diversity and to developing a culture that values differences, recognising that employees from a variety of backgrounds make important and positive contributions to our business and how we service our clients.

Inclusion

Freshfields is an equal opportunities employer and all applications received by the firm will be considered based on their merit alone and we welcome applications from all suitably qualified individuals regardless of background. All offers of employment will be conditional on the candidate having/securing the right to work in the UK and providing the firm with evidence of that right (as required by the Immigration, Asylum and Nationality Act 2006) prior to employment commencing.

Freshfields is a Ban the Box employer.We ask applicants to disclose criminal convictions only when a conditional job offer is made. A conviction does not automatically lead to withdrawal of the offer: we make decisions on a case-by-case basis and take a number of factors into account (e.g. the role you are applying for and the circumstances of the offence).You would have the opportunity to discuss the matter with us before we make a decision.

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