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Patient Catering Manager

1 month ago

Chesterfield Derbyshire, United Kingdom Chesterfield Royal Hospital NHS Foundation Trust Full time

The Patient Catering Manager is responsible for managing the patient catering service at Chesterfield Royal Hospital.


The catering service provides breakfast, lunch, supper, snacks and beverages for approximately 560 patients each day.


All meals are prepared by the on-site third party provider, Sodexo and are served to patients by the Patient Catering team.


The post holder will have management responsibility for four catering supervisors and 80 Patient Catering Assistants. They will report directly to the Deputy Head of Facilities.


The Patient Catering Manager will also be responsible for HACCP systems and all legislative requirements.


Paramount to the role is the management of the third party catering supplier, which is currently Sodexo.

Main duties of the job
  1. Ensuring patient catering services are delivered efficiently and effectively to include management of key contracts, budgets and KPIs.
  2. Ensuring compliance with external bodies and standards such as CQC, ERIC, PLACE, PAM, FOI requests, and Food Standards agency by taking the lead on benchmarking, data returns and compliance reporting.
  3. To performance manage Patient Catering Services against departmental targets and a range of KPI's, providing first line investigation and resolution of KPI performance issues on behalf of the Head of Facilities.
  4. Responsible for statutory and regulatory requirements within food safety/ HACCP and best practice.
  5. Generate and implement new ideas for innovation and service delivery and act as a catalyst for change management and implementation of continuous improvement initiatives across all areas of the directorate.
  6. Actively manage the quality of service delivery of the patient catering contract. Involve all key stakeholders in service reviews and service development as appropriate.
  7. Vigorously manage food quality ensuring high levels of patient satisfaction to enhance the patient experience.
  8. Responsibility for the management of Patient Service Supervisory team, inclusive of workload management, the production of rotas, training and development, appraisal, sickness absence monitoring, recruitment and issues related to grievance and disciplinary in accordance with Trust policies.
About us

Derbyshire Support and Facilities Services Ltd. (DSFS) is a subsidiary company that's 100% owned by Chesterfield Royal Hospital NHS Foundation Trust.


DSFS has just over 900 staff across Soft and Hard Facilities Services, and our corporate services including, ICT, Patient Records, Switchboard, Procurement, Finance and Clinical Engineering. Very much part of the 'Chesterfield Royal family', DSFS builds on solid NHS foundations to offer a more commercial approach that's dynamic, flexible, and proactive.


DSFS are proud to be striving to achieve a truly diverse and inclusive flexible workforce by valuing and welcoming everyone's abilities, uniqueness, and individuality. All our colleagues have the right to and should be able to feel 100% themselves at work we believe that all our people add to and should improve our culture and not just fit in with it. By embracing our diverse backgrounds and differences our culture becomes richer and makes us stronger together.

Job description

Please see the Job Description and Person Specification attached to this vacancy. This document contains a full detailed description of the role and what the main responsibilities and duties are along with the criteria that is required.

Person Specification
Qualifications and Training
Essential
  • Leadership qualification Minimum Level 3 - ILM (or equivalent)
  • Specialist training in the leadership of change
  • Management qualification e.g. 1st line management
  • Financial/Budgetary trained
  • Specialist qualification in relation to facilities management and Food safety (degree level or working towards or relevant experience)
Desirable
  • Proficient ability in IT systems including Microsoft Office suite Ability to produce work to RSA III standard
  • Level 3 Food Safety
Experience
Essential
  • Experience of developing and implementing performance management approaches i.e. KPI's
  • Experience of working as part of a multi disciplinary team
  • Skills in data analysis
  • Ability to work on own initiative, especially with regard to problem solving
  • Experience of management and application continuous improvement and innovation techniques
  • Experience in managing multiple teams and delivering business support functions
  • Contract Management
  • Coaching and Mentoring
  • Production of business cases and Operational Service reports
  • Experience in managing departmental budgets
  • Experienced in team development and staff motivation
Desirable
  • Experience managing Patient Catering Services in an NHS organization
Skills and Knowledge
Essential
  • Good understanding and awareness change management techniques
  • Skilled in managing recruitment process and chairing selection interviews
  • Good interpersonal skills
  • Excellent verbal and written communication skills
  • Knowledge of PAS
  • Recruitment and Selection approaches
  • Managing appraisal techniques
  • Numeracy skills
  • IT skills in particular, Word, Excel
Desirable
  • Advanced IT skills, in particular database management and systems management
Personal Attributes
Essential
  • Self motivated
  • Professional image
  • Able to work flexibly to meet the demands of the role
  • Articulate
Employer details
Employer name
Chesterfield Royal Hospital NHS Foundation Trust
Address
DSFS Chesterfield Royal Hospital
Top Road
Chesterfield
S44 5BL

Any attachments will be accessible after you click to apply.

166-DSFS-6374874

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