Customer Journey Manager
1 day ago
Job title: Customer Journey Manager Location: Edinburgh Salary: £59,850 - £66500 Hours: Full time Working Pattern: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. About this opportunity: We're the Protection Platform and Our platform aims to push boundaries to transform the business in delivering high quality, efficient and impactful outcomes for customers within the Protection Market. To support our ambition of becoming a top 3 protection provider we're looking for a Customer Journey Manager to join the team, where you'll be responsible for understanding and optimising the end-to-end customer experience (internal and external) to ensure the needs of the customer remain at the forefront of all journeys. What you'll be doing: Work Independently to understand end to end customer journey Applies technical and business insight to elicit customer needs whilst working closely within the feature team to build detailed User Stories Integrate insights and knowledge from disparate data, processes and systems which are relevant to the customer journey Work with limited direct supervision and leads on creating Customer Journey and process maps (e.g. Visio) Continually evaluate the effectiveness of the journey from a customer and business perspective Display a continuous improvement approach to Customer Journey management Coordinate and build cross-functional context and alignment on customer journeys Why Lloyds Banking Group? Like the modern Britain we serve, we're evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We're growing with purpose. Join us on our journey and you will too What you'll need: Proven experience in a Customer Journey Manager role or a similar role Proven experience working with Protection platforms within financial services environments Extensive experience mapping customer journeys or processes using industry standard tools such as Visio or Figma or Draw.io. Experience working in an Agile environment such as Scrum, including participating in and running ceremonies such as refinements, and of creating Agile artifacts (e.g. user stories, acceptance criteria). Proficient in data analysis, capable of evaluating customer journey performance and deriving insights from data to improve customer experiences. About working for us: Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual performance-related bonus. Share schemes including free shares. Benefits you can adapt to your lifestyle, such as discounted shopping. 30 days' holiday, with bank holidays on top. A range of wellbeing initiatives and generous parental leave policies. If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you
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Customer Journey Manager
2 days ago
West Somerton, Norfolk, United Kingdom Lloyds Banking Group Full time £38,295 - £40,310End DateThursday 18 December 2025Salary Range£38,295 - £40,310We support flexible working – click here for more information on flexible working optionsFlexible Working OptionsFlexibility in when hours are worked, Job ShareJob Description SummaryPlease note this role is only available for colleagues residing in, or to those who hold right to work permits...
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Evening Customer Service Centre Advisor
1 day ago
Livingston, West Lothian, United Kingdom FNZ Full timeCustomer Operations Representative 9 month FTC | Edinburgh | Hybrid | £Competitive + excellent benefits + career progression Are you passionate about delivering great customer service and looking to build a career in financial services? We’re looking for a Customer Operations Representative to join FNZ in Edinburgh, where you’ll play a key role in...
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Retail Store Manager An
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Livingston, West Lothian, United Kingdom New Balance Full timeSince 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today. New Balance is more than just a sportswear...
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Livingston, West Lothian, United Kingdom Co-op Full timeClosing date: 09-12-2025 Customer Team Leader Location: Bankton Retail Centre, Murieston, Livingston, EH54 9DA Pay: £13.99 per hour Contract: 24 hours per week + regular overtime, permanent, part time Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview...
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Customer Team Leader
7 days ago
Livingston, West Lothian, United Kingdom Co-op Full timeClosing date: 09-12-2025 Customer Team Leader Location: Bankton Retail Centre, Murieston, Livingston, EH54 9DA Pay: £13.99 per hour Contract: 24 hours per week + regular overtime, permanent, part time Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview...
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Customer Team Leader
6 days ago
Livingston, West Lothian, United Kingdom Co-op Full timeClosing date: 09-12-2025 Customer Team Leader Location: Bankton Retail Centre, Murieston, Livingston, EH54 9DA Pay: £13.99 per hour Contract: 24 hours per week + regular overtime, permanent, part time Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview...
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Retail Associate
1 day ago
Livingston, West Lothian, United Kingdom New Balance Full timeNew Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for associates who can engage, excite, educate and entertain our consumers from the moment they walk through the door. We need your passion and the desire to...
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Spa Manager
3 days ago
Livingston, West Lothian, United Kingdom Apex Hotels Full timeWhy join Apex Hotels? You will receive a warm welcome into the Apex family on joining us as Spa Treatment Manager in Edinburgh. We genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness and Teamwork. We encourage you to bring your own unique personality to the role and being yourself whilst...
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Livingston, West Lothian, United Kingdom Venturi Full timeLocation: Hybrid (2 days on-site in Edinburgh) Duration: 6 Months Day Rate: £500 per day (Outside IR35) Sector: Consultancy / Retail Banking End Client About the Role We’re seeking an experienced Technical Solutions Architect to join a leading consultancy supporting a major transformation programme within the retail banking sector. This...
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Contract Manager
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Livingston, West Lothian, United Kingdom Robertson Group Full timeCare. Initiative. Pride. We see more than just high standards. Contract Manager Location: Edinburgh Working hours: 38.75 per week, Benefits: Competitive annual salary, Company Car or allowance, private healthcare Relationships. Results. Success. At Robertson Facilities Management, we see them our way. We're professional enough to make every collaboration...
