AV / IT Support

3 weeks ago

Maidenhead Berkshire, United Kingdom Concept Full time €40,000

UNDERSTANDING, SERVICE, TRUST
AV Technical Support Engineer
One of the UK's leading Audio/Visual Company;s with over 25 years experience in assisting its customers in adding impact to areas of their business communications with audiovisual (AV) equipment and services. Due to the continued success and growth of the company are seeking to recruit a Technical Support Engineer who will be the secondary contact point for customers contacting our Helpdesk. The TSE will work with the helpdesk to provide service support for clients, with the end goal of restoring functionality to client assets while delivering a world-class customer service experience. Ensure that customers receive prompt and efficient technical support of ProAV/Video Conferencing and digital signage solutions.
* Handle and respond to inbound phone calls, email inquiries, and escalations from customers.
* Maintain a case load while managing other common tasks, including but not limited to: triage/root cause analysis, dispatching field engineers and ordering parts/issuing return merchandise authorization
* Participate as needed in prescribed training curricula.
* Assist Technical Support Engineers (TSE) with administrative tasks.
* Demonstrate Technical Training and Mentorship
* Ability to troubleshoot basic to intermediate AV and video teleconferencing issues.
* Demonstrated understanding of AV room schematics as well as floor plans
* Proficient with workplace databases and tools
* o Obtain disciplined training to meet industry standards within career path as set by Aura.
o Attend field visits on systems to troubleshoot and resolve complex issues.
* Minimum 1-200 hours of service field or remote work.
* Networking Cisco ICDN (CCNA Prerequisite), Network+ or Polycom PCVE desired.
* Expert manufacturer Classroom certifications (CCNA, Crestron P-201, etc.) ☒
☐
Opportunity to join a market leader in the AV industry where you will
Office/Hybrid/Site
*25 days holiday plus all bank holidays
* Private healthcare scheme
* Excellent Company pension plan
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