Current jobs related to AV Technical Support - Maidenhead - Concept

  • Technical AV Designer

    2 weeks ago

    Maidenhead, Windsor and Maidenhead, United Kingdom Unified Support Ltd Full time

    Job Overview**Unified Support Ltd** is seeking a skilled Audio Visual Design Consultant to join our team. As a Technical Designer, you will be responsible for creating detailed CAD drawings, schematics, elevations, and plans for commercial AV installations.Key Responsibilities:Design and develop AV systems for various commercial projectsCollaborate with...

  • Technical AV Designer

    2 weeks ago

    Maidenhead, Windsor and Maidenhead, United Kingdom Unified Support Full time

    Job Title: Audio Visual Design ConsultantJob Summary:Unified Support is seeking a highly skilled Audio Visual Design Consultant to join our team. As a Technical Designer, you will be responsible for producing high-quality CAD drawings, schematics, and plans for commercial AV installations using Stardraw.Key Responsibilities:Producing System Flow Schematics,...

  • Technical AV Designer

    2 weeks ago

    Maidenhead, Windsor and Maidenhead, United Kingdom Unified Support Full time

    Job Title: Audio Visual Design ConsultantAbout the Role:As a key member of the Unified Support team, we are seeking an experienced Audio Visual Design Consultant to join our team. The successful candidate will be responsible for producing high-quality CAD drawings, schematics, elevations, and plans for commercial AV installations using Stardraw.Key...

  • AV Technical Designer

    4 days ago

    Maidenhead, Windsor and Maidenhead, United Kingdom Prospero Integrated Full time

    AV Technical Designer OpportunityProspero Integrated is seeking an experienced AV Technical Designer to join our team. As an AV Technical Designer, you will be responsible for producing high-quality CAD drawings, schematics, and plans for commercial AV installations.Key Responsibilities:Creating System Flow Schematics, AV Positional Layout Drawings, and Rack...

  • AV Technical Designer

    4 days ago

    Maidenhead, Windsor and Maidenhead, United Kingdom Prospero Integrated Full time

    AV Technical Designer OpportunityProspero Integrated is seeking an experienced AV Technical Designer to join our team. As an AV Technical Designer, you will be responsible for producing high-quality CAD drawings, schematics, and plans for commercial AV installations.Key Responsibilities:Creating System Flow Schematics, AV Positional Layout Drawings, and Rack...

  • AV Technical Specialist

    2 weeks ago

    Maidenhead, Windsor and Maidenhead, United Kingdom Prospero Integrated Full time

    Job Title: AV Technical DesignerCompany: Prospero IntegratedJob Summary:We are seeking an experienced AV Technical Designer to join our team. As an AV Technical Designer, you will be responsible for producing high-quality CAD drawings, schematics, and plans for commercial AV installations.Key Responsibilities:Producing System Flow Schematics, AV Positional...

  • AV Technical Designer

    4 weeks ago

    Maidenhead, United Kingdom Prospero Integrated Full time

    AV Technical Designer: Prospero Integrated have just taken on a brand-new vacancy with one of our key clients for an AV Technical Designer. If you are an AV Technical Designer, please do read on: Brief Overview of Role: Producing CAD drawings, schematics and plans for commercial AV installations for various job sites Accountabilities Include: Knowledge &...

  • Commercial AV Installation Expert

    2 weeks ago

    Maidenhead, Windsor and Maidenhead, United Kingdom Unified Support Full time

    Job Title: Audio Visual Design ConsultantJob Summary:Unified Support is seeking a highly skilled Audio Visual Design Consultant to join our team. As a Technical Designer, you will be responsible for producing high-quality CAD drawings, schematics, and plans for commercial AV installations using Stardraw.Key Responsibilities:Producing System Flow Schematics,...

  • AV Technical Designer

    2 weeks ago

    Maidenhead, Windsor and Maidenhead, United Kingdom Prospero Integrated Full time

    Job Title: AV Technical DesignerCompany: Prospero IntegratedJob Summary:We are seeking an experienced AV Technical Designer to join our team at Prospero Integrated. As an AV Technical Designer, you will be responsible for producing high-quality CAD drawings, schematics, and plans for commercial AV installations.Key Responsibilities:Producing System Flow...

  • AV Technical Designer

    2 weeks ago

    Maidenhead, Windsor and Maidenhead, United Kingdom Prospero Integrated Full time

    Job Title: AV Technical DesignerCompany: Prospero IntegratedJob Summary:We are seeking an experienced AV Technical Designer to join our team at Prospero Integrated. As an AV Technical Designer, you will be responsible for producing high-quality CAD drawings, schematics, and plans for commercial AV installations.Key Responsibilities:Producing System Flow...

  • AV Design Engineer

    2 weeks ago

    Maidenhead, Windsor and Maidenhead, United Kingdom Prospero Integrated Full time

    Job Title: AV Technical DesignerCompany: Prospero IntegratedJob Summary:We are seeking an experienced AV Technical Designer to join our team. As an AV Technical Designer, you will be responsible for producing high-quality CAD drawings, schematics, and plans for commercial AV installations.Key Responsibilities:Producing System Flow Schematics, AV Positional...

  • AV Installation Designer

    2 weeks ago

    Maidenhead, Windsor and Maidenhead, United Kingdom Prospero Integrated Full time

    Job Title: AV Technical DesignerCompany: Prospero IntegratedJob Summary:We are seeking an experienced AV Technical Designer to join our team. As an AV Technical Designer, you will be responsible for producing high-quality CAD drawings, schematics, and plans for commercial AV installations.Key Responsibilities:Producing System Flow Schematics, AV Positional...

  • Audio Visual Design Consultant

    4 weeks ago

    Maidenhead, United Kingdom Unified Support Full time

    Audio Visual Design Consultant - Technical Designer Brief Overview of Role: Producing CAD drawings, schematics, elevations and plans for commercial AV installations for various job sites using Stardraw.This role is office based, all applicants will need to live within a commutable distance of the companies Maidenhead office.Accountabilities Include:...

  • Lead AV Installation Specialist

    2 days ago

    Maidenhead, Windsor and Maidenhead, United Kingdom Concept Full time

    Lead AV Installation EngineerJob Summary:We are seeking a highly skilled and experienced Lead AV Installation Engineer to join our team. As a key member of our installation team, you will be responsible for leading the installation of complex AV systems, ensuring that they are installed to the highest standard and meet the client's requirements.Key...

  • Lead AV Installation Specialist

    3 days ago

    Maidenhead, Windsor and Maidenhead, United Kingdom Concept Full time

    Lead AV Installation EngineerJob Summary:We are seeking a highly skilled and experienced Lead AV Installation Engineer to join our team. As a key member of our installation team, you will be responsible for leading the installation of complex AV systems, ensuring that they are installed to the highest standard and meet the client's requirements.Key...

  • Audio Visual Installation Specialist

    5 days ago

    Maidenhead, Windsor and Maidenhead, United Kingdom Unified Support Ltd Full time

    Job OverviewWe are seeking an experienced AV Installation Engineer to join our team at Unified Support Ltd. The successful candidate will be responsible for planning, testing, and installing Audio-Visual equipment for various clients and job sites.Key Responsibilities:Plan and execute AV installations to meet client requirementsTest and commission AV systems...

  • Audio Visual Installation Specialist

    5 days ago

    Maidenhead, Windsor and Maidenhead, United Kingdom Unified Support Ltd Full time

    Job OverviewWe are seeking an experienced AV Installation Engineer to join our team at Unified Support Ltd. The successful candidate will be responsible for planning, testing, and installing Audio-Visual equipment for various clients and job sites.Key Responsibilities:Plan and execute AV installations to meet client requirementsTest and commission AV systems...

  • AV Systems Installation Specialist

    1 month ago

    Maidenhead, Windsor and Maidenhead, United Kingdom Unified Support Full time

    Position Overview: We are seeking a skilled AV Systems Installation Specialist to join our dynamic team at Unified Support. This role is ideal for individuals with a strong background in corporate audio-visual installations. Key Responsibilities: Plan, test, install, and maintain audio-visual systems across various client sites. Actively engage in project...

  • AV Solutions Sales Specialist

    1 month ago

    Maidenhead, Windsor and Maidenhead, United Kingdom Unified Support Full time

    Position Overview: The AV Solutions Sales Specialist is accountable for identifying and promoting audio-visual and collaborative solutions from initial concept through to successful implementation, while demonstrating exceptional technical knowledge and sales acumen. Key Responsibilities: Sales Focus (60%): Engage with clients regularly to understand their...

  • Senior AV Installation Specialist

    5 days ago

    Maidenhead, Windsor and Maidenhead, United Kingdom Concept Full time

    Job Title: Lead AV Installation EngineerJob Summary:We are seeking a highly skilled and experienced Lead AV Installation Engineer to join our team. As a key member of our installation team, you will be responsible for leading the installation of complex AV systems, ensuring that they are installed to the highest standard and meet the client's...

AV Technical Support

4 months ago

Maidenhead, United Kingdom Concept Full time

UNDERSTANDING, SERVICE, TRUST
3 Words that Guarantee Results in Recruitment

AV Technical Support Engineer

Berkshire salary range circa £40.000
One of the UK's leading Audio/Visual Company;s with over 25 years experience in assisting its customers in adding impact to areas of their business communications with audiovisual (AV) equipment and services. Due to the continued success and growth of the company are seeking to recruit a Technical Support Engineer who will be the secondary contact point for customers contacting our Helpdesk. The TSE will work with the helpdesk to provide service support for clients, with the end goal of restoring functionality to client assets while delivering a world-class customer service experience. This position requires excellent customer service, organizational, time management, problem solving and interpersonal skills.

Main Duties
* Adhere to client Service Level Agreement terms and conditions.
* Maintain a positive, empathetic, and professional attitude towards customers.
* Ensure that customers receive prompt and efficient technical support of ProAV/Video Conferencing and digital signage solutions.
* Respond promptly to customer inquiries and document interactions within ticketing system.
* Handle and respond to inbound phone calls, email inquiries, and escalations from customers.
* Maintain a case load while managing other common tasks, including but not limited to: triage/root cause analysis, dispatching field engineers and ordering parts/issuing return merchandise authorization
* Participate as needed in prescribed training curricula.
* Keep Certifications updated (as applicable & with Management approval)
* Follow up on open issues with escalation groups to provide feedback to customer.
* Assist Technical Support Engineers (TSE) with administrative tasks.
* Other duties assigned as needed.

Person Specification

Key Skills, Experience and Knowledge
* Communicate and interact with internal employees, clients and colleagues in a professional and timely manner.
* Self-starter capable of working independently and meeting deadlines.
* Excellent verbal and written communication and interpersonal skills
* Ability to balance multiple tasks with changing priorities.
* Excellent structured problem-solving skills
* Time management skills and attention to detail
* Demonstrate Technical Training and Mentorship
* Ability to troubleshoot basic to intermediate AV and video teleconferencing issues.
* Demonstrated understanding of AV room schematics as well as floor plans
* Reliable team technical resource for subject matter
* Proficient with workplace databases and tools
* Ability to Train TSR/Other TSE roles on specific equipment as per discipline.
o Ability to create and maintain knowledge base as per discipline.
o Obtain disciplined training to meet industry standards within career path as set by Aura.
o Attend field visits on systems to troubleshoot and resolve complex issues.

* Minimum 3+ years' experience with Crestron, AMX, Biamp, Extron, Polycom & Cisco equipment
* Minimum 1-200 hours of service field or remote work.
* Networking Cisco ICDN (CCNA Prerequisite), Network+ or Polycom PCVE desired.
* Expert manufacturer Classroom certifications (CCNA, Crestron P-201, etc.) ☒
☐

Benefits:

* Opportunity to join a market leader in the AV industry where you will
play a pivotal role in the future success of the company

*Office/Hybrid/Site

*25 days holiday plus all bank holidays
* Private healthcare scheme
* Excellent Company pension plan