Customer Service Coordinator

2 weeks ago

Motherwell North Lanarkshire, United Kingdom (SLS) Scientific Laboratory Supplies Ltd. Full time

Job Description: Are you an enthusiastic and energetic Customer Sales Coordinator? Do you put the customer at the heart of everything you do and have a true passion to provide a second to none customer experience?
Then Scientific Laboratory Supplies (SLS) is the right fit for you. Join us and contribute to our mission of being the UK's largest independent supplier of laboratory equipment, chemicals, and consumables.
We have an exciting opportunity for a Customer Sales Coordinator to join our innovative and fast-paced business on a permanent basis. As a Customer Sales Coordinator you will be managing a portfolio of customers, you will have the opportunity to build good relationships with those customers which will also allow you to be reactive to issues before they become a problem. Providing excellent customer service should be a passion of yours, where you love to go the extra mile and take huge amounts of pride in your work.
Delivering second-to-none customer service to the customers, dealing with a wide range of day-to-day queries around orders, products and returns.
Communicating clearly and working closely with your Sales Manager.
Ordering processing and fulfilment for assigned customers.
A passionate and enthusiastic Customer Sales Coordinator who enjoys problem solving and dealing with challenges, whilst delivering exceptional customer experience.
Being able to work on your own initiative is essential as you will be largely managing your own workload, it is key you are a team player to muck in and support your colleagues at busy times.
SLS are the UK's largest independent supplier of laboratory equipment, chemicals and consumables. Because of our independence, we have a unique approach to sourcing and supplying the highest quality, best value products and brands. Supplying a wide range of sectors, provides a diverse and interesting customer base as well as providing countless opportunity to grow and expand.
We proudly supported the NHS and scientific community over the course of the Pandemic as well as supporting the education sector with vital supplies to be able to aid teaching for children affected by school closures.
We are passionate about our people and have developed a strong team dynamic who are welcoming and supportive of new individuals joining the company with a brilliant management team to support you as you find your feet in the role.
Alongside our commitment to your professional and personal development, we also offer a generous benefits package including:
· Competitive salary
· 25 days annual leave plus Bank Holidays
· Company pension
· Enhanced Maternity and Paternity leave
· Company profit bonus schemes
· Cycle2work schemes
· Career opportunities for development and progression
· Work life balance – we work Monday-Friday to serve our customers

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