Community Housing Assistant

4 weeks ago

Maryport Cumbria, United Kingdom Home Group Limited Full time

Community Housing Assistant

Maryport Cumbria (Hybrid working -home and office working from our office base in Maryport)

Permanent, full time 37.5hpw

Salary £23,464 with great colleague benefits including Health Care Cash Plan

Home, a place where you belong

We have fabulous opportunity for you to join our really awesome Income Collections Team in the role of an Income Community Housing Assistant. Your role in a nutshell, is to provide outstanding customer service and protect our income

Youll be a part of a National Income focused team which will involve the collection of Former Tenant Arrears, arrears Case Management and administration tasks around Universal Credit along with other income collection tasks. Its also about working closely with National colleagues to make sure that we are accountable, commercial, caring and energised with everything we do.

You'll be working for one of the top 10 Great Place's to Work in the UK

You bring

  • A can do positive attitude, youre proactive and well organised, able to work on your initiative.
  • A real passion for delivering excellent customer service and a genuine desire to help your customers.
  • Confidence working collaboratively with colleagues in other parts of the business and external partners
  • An understanding of housing management, housing law, income and universal credit would be ideal, but theyre not deal breakers
  • The ability to use technology to navigate our systems and update customer records

Our team

To us were not just a team were a work family.

Vicky, our line manager has been with Home Group for over 7 years and has over 16 years experience working in other housing related roles. There are 6 other great Community Housing Assistants in the team, and we dont just love to support our national colleagues and customers, were there for each other too

Job details

  • The great news is that you will have the flexibility of both home and office working in one of our local offices and well give you the technical kit to make that easy.
  • As a team were critical to supporting our customers, thats why your flexibility is key.
  • You will be proactive and accountable for managing your own diary. The good news is its the teams unwritten rule that you attend the important appointments in life. So whether its your childs school play, your partners graduation, or to get your new fridge delivered well work with you in what matters. Our focus is on getting the job done, not your working hours
  • Youll need a Standard DBS check done and we pay for that.

About you

You're passionate about delivering excellent customer service and have a genuine passion around income protection. You are a real collaborator, working with other national colleagues, external partners as well as our Customer Service Centre colleagues and our Housing Managers. Youll use your creative spark and keen eye for detail to ensure our income collections work streams are kept up to date. Naturally empathetic, you build rapport quickly and have a sound understanding of maintaining confidentiality and professional boundaries. It will also be brilliant if you have experience in debt collection and a basic understanding of housing management, housing law and universal credit too

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to?external?candidates for this role. This remains under regular review.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work

Whats in it for you?

  • 34 days annual leave (including bank hols and a me day to take off for whatever you fancy), increasing to 39, the option to buy 5 more and time off for volunteering too
  • Health cash plan saving you from £1140 per annum. Well cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
  • Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
  • We Grow Our Own colleagues (not literally of course), when youre ready for the next step in your career, you can grow with us
  • Colleagues really matters to us, thats why were the 10^th Best place in the UK for Wellbeing. Our tools and support help you when you need them.
  • Learn more about ourbenefits on our website.

Find out more

Click APPLY NOW to see ourCommunity Housing Assistant job description, find out aboutus and for help to apply. Sometimes we close a job early, so dont delay or you might miss out. Finally, do let us know if theres anything we can do, to help you shine in our process at

JBRP1_UKTJ

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