Systems Support Administrator
2 days ago
Systems Support Administrator
Location: Milton Keynes – Hybrid (1 day a week in the office, with 3 days a week in-office during the initial months)
Salary: £30,000 + up to 10% bonus
About the Company
Join one of the largest insurance brokers in the UK, placing over £6bn annually on behalf of more than 1.7 million clients. With over 5,000 colleagues across 160 locations in the UK and Ireland, this is your opportunity to be part of a forward-thinking, industry-leading organisation.
The Role
As a Systems Support Administrator , you’ll play a vital role in supporting two core business systems critical to the organisation’s operations. These systems, which function similarly to large-scale Finance, HR, ERP, or CRM systems, underpin the company’s day-to-day activities.
You’ll join a dynamic team dedicated to maintaining, improving, and administering these systems. Your responsibilities will include handling helpdesk queries raised through ServiceNow and providing expert assistance to users.
Key Responsibilities
- Providing application support and resolving system issues.
- Managing system changes, updates, and routine housekeeping tasks.
- Assisting with invoice management and processing.
- Administering new joiners, movers, and leavers.
- Performing general system administration tasks.
- Generating reports and producing data insights.
- Raising and processing transactions efficiently.
What We’re Looking For
While this isn’t a traditional IT support or business analysis role, it requires a blend of technical aptitude and business system expertise.
- Desired Skills & Experience:Experience: Ideally, 1+ years in application or business support, supporting critical business systems.
- Ticketing Systems: Experience with ServiceNow is highly desirable.
- Industry Background: Experience in insurance, finance, or other regulated sectors is advantageous but not essential.
- Technical Knowledge: Familiarity with BI tools, MI analysis, or SQL is a plus.
- Attributes: Strong problem-solving skills, attention to detail, and a proactive approach to resolving issues.
What You'll Gain
You’ll be part of a team managing critical systems while contributing to a significant transformation, as the business transitions to Salesforce. This role offers exposure to ITIL-based service delivery and an opportunity to develop your expertise in business system administration and support.
Your Role in the Team
- Investigating, analysing, and prioritising incidents and service requests through service Now. (or a similar ticketing system)
- Resolving issues promptly while ensuring clear communication with relevant stakeholders, including the Business Systems Support Manager and IS Systems Manager.
- Performing routine and ad-hoc system housekeeping tasks to ensure seamless operations.
- Why Join Us? We have brand new offices in Central Milton Keynes – new teams, new environments, it’s all very exciting as we migrate from other offices across the region.
- Be part of a supportive, collaborative team within a thriving, growing organisation.
- Enjoy hybrid working flexibility, with ongoing professional development opportunities.
- Contribute to the smooth operation of systems that make a real difference to colleagues and clients alike.
Ready to take the next step in your career? Apply today and become an integral part of a team driving transformation and excellence across the organisation
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