Production IT Support Engineer

3 weeks ago

Leeds, United Kingdom DLA Piper Full time

We are recruiting an Engineer in the newly established Service Operations team within IT. The IT function is a key part of our business services and operates across International with key hubs in Leeds, Asia and Australia.
As Engineer you will have a broad experience in engineering and support in a Service and Operations environment and a deep understanding of the relevant fields of expertise (e.g. Infrastructure, Applications, Networks, Security etc.)
The ideal candidate will be able to demonstrate strong communications skills, both oral and written as well as having a thorough knowledge of the business and the technical aspects of the area being supported and the hardware and software environment in which it runs.
Experience of Information systems concepts and practice as well as working in a fast paced, complex global environment with multiple regulatory requirements is a distinct advantage.
Provide advice and guidance to junior colleagues where required.
Monitoring progress of requests for support and ensuring all stakeholders are kept informed.
Liaising with systems development staff and software suppliers on the development of system enhancements to overcome known problems.
Analysing site survey reports and contributing to specifications of requirements and plans for installation and commissioning of hardware and software.
Knowledge of techniques for identifying, gathering and validating customers’ needs in the delivery of IT services.
Understanding and application of different development approaches
Familiar with Infrastructure Architecture and Programming languages.
Proficient in configuration management.
Understanding of Service Level Agreements, the purpose and composition of an SLA and the relationship between an SLA, an OLA and an underpinning contract for the supply of services.
Knowledge of Corporate, Industry and Professional standards relevant to the IT industry and how to apply them.
Familiar with Database software such as MongoDB and NoSQL as well as Information retrieval tools.
Advanced MS Office knowledge & Experience.
Strong commercial awareness.
DLA Piper is a global law firm with lawyers and business service professionals located in more than 40 countries throughout the Americas, Europe, the Middle East, Africa and Asia Pacific. Our global reach ensures that we can help businesses with their legal needs anywhere in the world. We strive to be the leading global business law firm by delivering quality, service excellence and value to our clients and offering practical and innovative legal solutions to help them succeed. In everything we do connected with our People, our Clients and our Communities, we live by these values:
Be Supportive – we are compassionate and inclusive, valuing diversity and acting thoughtfully
Be Bold – we are fearless and inquisitive, challenging ourselves to think big and find creative new solutions
DIVERSITY AND INCLUSION
At DLA Piper, diversity and inclusion underpins how we live our values and everything we do. We know that the rich diversity across our firm makes us stronger, more innovative and creative, which helps us to better serve our clients and communities. We are committed to providing an inclusive working environment and culture across our global firm, where everyone can bring their authentic self to work.
Diversity of perspective, thought, background and culture combine to make us the leading global law firm; HYBRID WORKING
That’s why we are open to discussing with candidates the different ways in which we are able to support requests for agile working arrangements.
In the event that we make an offer to you, and where local legislation permits and where relevant, we will conduct pre-engagement screening checks that may include but are not limited to your professional and academic qualifications, your eligibility to work in the relevant jurisdiction, any criminal records, your financial stability and work-related references.
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