Installation & Support Engineer

3 weeks ago


Leeds, United Kingdom Your Prime Recruitment Full time

**Install & Support Engineer**

**Package**: £24,000 - £30,000 + Car Allowance

**Location**: Remote

**Hours of work**: (37.5 hours, Monday to Friday)

We are currently working with a leading managed service provider that currently services clients across serval different verticals including professional services, automotive, manufacturing and education to name a few. As Install & Support Engineer you willbe remotely carrying out the installation and implementation of our client's innovative Document Management Solutions (DMS) alongside supporting where needed.

**Key Responsibilities**

All aspects of delivering Electronic Document Management (EDM) & related software solutions to time, budget and quality. Including:

- Carrying out installs - ensuring software installs are carried out to time, budget and quality. While maintaining integrity of host environment
- Project management and customer communication
- Documentation
- Ensuring an effective transition to post-project system maintenance
- Documentation and demonstrations
- Training end users on EDM & related software solutions
- Providing support for EDM and related software products including database maintenance
- Ensure software and database support incidents are responded to within SLAs (time, budget and quality)
- In-depth analysis and troubleshooting as well as root-cause analysis
- Supporting pre-sales/professional services during
- Quoting and designing core EDM product solutions
- Ensure proposed deliverables match customer expectations
- Technical problem solving, including working with customer IT providers to ensure appropriate platform provision
- Developing add-on additional business from customer engagements
- Identification and delivery of improvements to the software delivery and support processes

**Experience needed**
- 2 years experience delivering/installing software solutions
- 1 years+ experience working with database systems (MS SQL Server)
- 2 years+ experience working on a Software Support desk
- Passion for dealing with customers and resolving their issues
- Able to describe technical detail in simple terms
- Excellent communication skills, both written and verbal across a variety of stakeholders
- Friendly, positive attitude
- Proven logical and analytical skills
- Good team player, able to work effectively as part of the team and individually

**Desirable Experience**
- Microsoft Qualifications (AZ-204), ideally with exposure to Microsoft server products and/or related IT / Computing qualifications
- Exposure to Electronic Document Management
- Project Management Certification such as PRINCE



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