IT Site Support Engineer
3 weeks ago
Forseven, a revolutionary company looking to transform the EV industry through cutting-edge technology and innovative engineering practices, is seeking an exceptional IT Site Support Engineer to join our highly skilled and dynamic IT team.
This pivotal role will operate out of our Guildford office, where the successful candidate will have the opportunity to work alongside some of the most visionary minds in the automotive field.
This is a rare and exciting opportunity to become part of a scale-up, where your contributions will play a crucial role in shaping the future of our forward-thinking company. With its rapid growth trajectory and dynamic nature, Forseven offers you an exceptional platform to help drive strategy as we expand into new horizons
What you'll. do....
In this role you will provide first and second line support for Forseven colleagues supporting the growth and development of the IT services and provisions.
Working closely with the external service desk provider and the wider IT team you will be the physical presence fronting IT technical support and help maintain the company IT infrastructure.
• Managing any tickets allocated and prioritising based on business impact
• Troubleshoot IT issues in a positive and timely fashion
• Ensuring new starters or transfers to location are provisioned appropriately
• Ensure there is an adequate supply of IT-related stock for a business, such as cables, routers, adapters and any other equipment necessary for the functioning of their systems.
• Supporting projects across the organization where appropriate
Position Requirements
Formal Education & Certification
• Hold or be willing to work towards a related NVQ Level 3
• Full valid driving license is desirable
Knowledge & Experience
• Previous IT experience advantageous
• Knowledge of Windows and macOS environments.
• Basic networking knowledge.
Who you are....
• The ability to work one-on-one with clients as well as within a support team;
• The ability to break down an issue logically, providing a solution based on methodical problem solving;
• Being good at listening and understanding a technical issue to provide clear, unambiguous feedback;
• Having a steady and positive disposition, being patient with technical setbacks or time-consuming problems
• Confident & professional telephone manner
• Good communication skills, written and verbal
• Ability to communicate at all levels, both internally and externally
• Ability to work under pressure and meet targets and deadlines
About us and our culture…
At Forseven, we are more than just a team of professionals; we are dynamic innovators, visionary collaborators and trailblazers who believe in making a difference. Our passion lies in revolutionising the electric vehicle industry through our cutting-edge advancements and sustainable solutions that aim to transform the way transportation is perceived.
Currently operating under stealth mode, our focus is entirely directed towards achieving excellence as pioneers in creating sustainable mobility solutions which will help shape the future of transportation.
We're looking for enlightened individuals who possess an unwavering passion, relentless drive, and insatiable curiosity to question conventional norms and push beyond perceived limitations.
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