Service Manager- Northumberland

4 weeks ago

United Kingdom Lifeways Group Full time

The role of the service manager is to lead their team in the delivery of safe and effective care and support, striving to exceed regulatory requirements and contributing to the Lifeways Group’s objective to be the provider of choice.

You will be expected to supervise your team formally and informally on a regular basis. The role is responsible for ensuring support is delivered as detailed in the plan to the highest standards and that contractual quality expectations are met, and commissioned hours/service are delivered.

This leadership role is accountable for ensuring a culture of continuous improvement is embedded. You are expected to demonstrate Lifeways values and behaviours, always leading by example. The role is responsible for achieving service related KPI’s, including supervision, training compliance, and delivering a good service as contributor to achieving occupancy levels.

We are seeking a confident manager who will monitor, report and advise on practices which promote choice, well-being and protection of all individuals across two supported living services in Northumberland (Milburn Court and Kielder Avenue). We provide support to individuals with learning disabilities and autism in these services, you will be managing a team to ensure they are promoting independence and providing the best support every day of the year.

Some of the Key responsibilities of this role are listed below but not limited to:

  • Encouraging an open culture in the team, listening to, and acting on opportunities and issues raised by the team where appropriate.
  • Manage compliance with the company quality & assurance and improvement process and preferred practices, such as quality audits and reviews.
  • Assure compliance with all contractual and regulatory requirements.
  • Promoting and delivering person centered support, including positive risk assessment and management and positive behavioral support
  • Ensure maintenance of a factual and accurate record of care delivery
  • Provide a safe living and working environment
  • Recruitment and retention of the staffing establishment required to deliver an effective service in accordance with company policy, inclusive recruitment methods and legislative requirements.
  • Plan and implement effective rotas.
  • Provide a first-class induction and employee experience to all team members, bringing the values and behaviours of Lifeways to life at every opportunity.

What you can bring to Lifeways:

Must hold a minimum of Level 3 in Health social care or equivalent.

A wealth of experience in people management and Health & Social care

A valid UK drivers’ licence

Join us in making a difference – where compassion thrives, and quality of care knows no bound. Apply today and be part of a team shaping a brighter tomorrow.

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