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General Manager

4 months ago

Harrogate North Yorkshire, United Kingdom The Inn Collection Group Full time

General Manager - The Harrogate Inn

What makes the perfect pub? Great ales, good food, an inviting atmosphere and the warmest of welcomes.

Set on famous Parliament Hill, The Harrogate Inn, formally known as The St George Hotel, is surrounded by Yorkshire gems including Betty's tearooms, the Royal Hall and Turkish Baths while Harrogate Convention Centre is on the doorstep.

At The Inn Collection Group, we proudly stay true to our pub roots, creating inns where everyone would like to eat, drink, sleep and explore from. Our people are the key to the success of the group and help us to ensure the customer is at the heart of everything we do.

The Harrogate Inn is now looking to recruit a General Manager
The Inn Collection Group is a multi award winning pubs with rooms company in outstanding locations across the North of England and Wales. Here at 'ICG' we deliver hospitality by living and breathing our core values of; Customer Focused, Courage, Execution, Honesty, Respect and Results all with our aim in Making People Happy.

Why Join Inn?
- Extra paid holiday in month of your birthday
- 50% off food in any of our Inns
- 1 bed and breakfast in any of our Inns during January, February or March
- 1/3 off room bookings all year round
- Friends & family pass - 15% off bed and breakfast rate
- 50 on the day bookings for bed and breakfast at any of our Inns
- Employee Assistance Programme - 24/7 confidential support
- Weekly pay available
- Tronc (...that's tips to me and you)
- Working for Best Pub Employer at the Publican Awards
- Paid breaks in our Inns
- Work for an Employer that gives back to their local community via our Give INN Back scheme
- Mental Health awareness within the workplace - Training provided for all managers
- Flexible working available

Accountabilities and Responsibilities

  • Exceptional guest care delivered both personally and through your team
  • Direct line responsibility for the senior team of assistant managers, head chef and head housekeeper
  • Commercial performance of the business.
  • Planning, budgeting and cost control in line with agreed budgets
  • Establish, train, and nurture the team to deliver against our ICG values.
  • Guest satisfaction levels

Key Skills and Experience

  • Be highly motivated with a focus on customer service.
  • Have a strong food background and hospitality will be at the forefront of their demeanour.
  • Create, review, and implement business procedures.
  • Manage financial budgets.
  • Continuous Self Development
  • Hold a valid Personal License.
  • Understand P&L accounts including labour planning.
  • Take care of company expenditure and bills.
  • Be able to lead, hire, train, assess, manage, and motivate staff.
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