Lead ICT Technician

2 weeks ago

Gateshead Tyne and Wear, United Kingdom Careers Plus Full time

Job Title: Lead ICT Technician
Overview: We are seeking a highly skilled and motivated Lead ICT Technician to join our team, responsible for providing comprehensive technical support to multiple schools across Gateshead and Newcastle. The successful candidate will lead a team of technicians, ensuring the smooth operation of ICT infrastructure, systems, and services within educational environments. Technical Support:
Provide technical support and troubleshooting for hardware, software, and network issues across multiple schools.
Maintain ICT systems, including servers, networks, and peripherals, ensuring optimal performance and reliability.
Respond promptly to ICT-related issues and service requests, resolving them efficiently to minimize downtime.
Lead and supervise a team of ICT Technicians, assigning tasks, providing guidance, and fostering a collaborative working environment.
Conduct performance evaluations, identify training needs, and facilitate professional development opportunities for team members.
Ensure adherence to IT policies, procedures, and best practices, promoting a culture of excellence and continuous improvement.
Infrastructure Management:
Oversee the installation, configuration, and maintenance of ICT infrastructure, including servers, switches, routers, and other networking equipment.
Manage software deployment and updates, ensuring compliance with licensing agreements and security protocols.
Implement backup and disaster recovery procedures to safeguard critical data and systems.
Project Management:
Lead ICT projects, such as system upgrades, network expansions, and technology implementations, from planning through to execution and evaluation.
Coordinate with school administrators, staff, and external vendors to ensure successful project delivery within established timelines and budget constraints.
Training and Documentation:
Develop and deliver training sessions for school staff on the use of ICT systems, applications, and tools.
Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
Proven experience in a senior ICT support role, preferably within an educational setting.
Strong technical expertise in Windows and/or Linux environments, Active Directory, Office 365, networking protocols, and virtualization technologies.
Project management experience, including the ability to prioritize tasks, manage resources, and meet deadlines.

Valid driver's license and access to a vehicle for travel between school locations.
Commitment to safeguarding and promoting the welfare of children and young people.

Join our team and help empower the next generation through innovative ICT solutions.

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