Hungarian and English speaking Service Desk

1 month ago

Peterborough Cambridgeshire, United Kingdom Global Technology Solutions Ltd. Full time €15

Location – Hampton, Peterborough Pay - £15 per hour, after 3 months goes up to £17.46 Contract – 3 months with potential extensions Hours – 7.5 hours a day, between 06:00 and 18:00 – maximum of 2 weekends a month, get the days back in the week. Are you the right candidate for this opportunity Make sure to read the full description below. Required skills:

  • fluent in Hungarian and English speaking, with strong all round communication skills
  • Plenty of Customer service experience
  • Previously required to complete calls/make bookings.
  • Experience with Microsoft Word/Excel/PowerPoint/Outlook
  • Speaking/typing in English to a professional level.
  • Being a great problem solver – thinking proactively in order to resolve incidents as quickly and smoothly as possible.
  • Educated to GCSE Level or equivalent in Maths and English
  • IT certificated desirable but not essential.
Requirements:
  • Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements.
  • Proactively keeping Customers informed on incident or request status and progress.
  • Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group.
  • Adhering to Incident management procedures.
  • Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary.
  • Keeping up to date with the current standard procedures.
  • Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan.
  • Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager /Service Delivery Manager
  • Escalate potential problem issues with Problem and Incident Management.
  • Contributing to team meetings.
If you think you're suitable for the role, apply now If you are interested, please contact GTS on .

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