Service & MOT Centre Manager
2 weeks ago
SERVICE CENTRE MANAGER/ENGINEER FALMOUTH
Job Description Our client, established in 1979 is seeking an enthusiastic and motivated SERVICE CENTRE MANAGER/ENGINEER to apply for new and vacant position at our newly appointed service centre located in Falmouth Cornwall.
Our client is a specialist company providing hydraulic, electrical and mechanical services that include design, manufacturing, servicing and pipework solutions. The service centres and service engineers support a wide variety of applications and markets, including marine, aerospace, utilities, mobile and industrial.
We are seeking interest in applicants who can demonstrate ideally a proven track record in managing a service centre outlet that includes day to service centre engineering activities with management and supervision of engineers and resource to our customers expectations. The role also requires the applicants to have ideally a hydraulic engineering background or synergy engineering skills to support solutions led opportunities.
Their Falmouth service centre is a predominantly marine based service outlet; we would also encourage applicants to apply from industry who can demonstrate the required skills sets or if at a career stage looking to make the next step into management and a supervisor role.
Working predominantly in a small team locally but with opportunity to support a wide range of synergy engineering projects across the business. The Branch Manager role requires the ideal candidate to be proficient in supporting a wide range of managerial and services centre led activities, this includes project management, management of service centre deliverables centred on hydraulic and mechanical services (including service centre financial targets) whilst overseeing a small team of engineers and supporting customers expectations.
Take overall responsibility for the day-to-day running of the Depot by providing first class sales support and ensuring that the office runs smoothly and efficiently.
Work within the guidelines of the company Quality Management System
Ensure the telephone calls are answered efficiently and actioned in a timely manner.
Carryout administrative task within the office ensuring that documentation produced is accurate and in line with company procedures. This line of support may involve supervising your piers or raising actions with senior management
Direct and coordinate new and potential enquiries to appropriate to Technical and Sales support staff.
Take responsibility for local accounts with a view to developing new business targeted by the company
Maintain and monitor the company CRM system quotation system with a view to maximizing potential leads and enquiries.
Advise and discuss with purchasing of future inventory requirements or changes based on new and potential business as and when they occur.
Ensure that all work is completed to specification, in accordance with the Companys procedures and quality standards
Address technical issues, challenges, and deviations from project plans promptly, implementing effective solutions and communicating with relevant stakeholders.
Ensure that all installations are completed in accordance with manufacturers recommendations.
Make every effort to ensure work is completed on time and within budget, identifying additional work not included in the original estimate and reporting information to the Engineering Director.
Ensure that all Health & Safety requirements are met & that the relevant Risk Assessments are completed and conducted.
Ensure compliance with the company Health & Safety policy
Maintain regular contact with the key customers serviced from the depot
Follow company quality management system, procedures, and health & safety guidelines.
Writing reports for senior management and customers
Organize the layout of the office and engineering works
Oversee recruitment of new staff, including training and induction in consultation with the board of directors.
Support & develop/implementing new administrative systems, such as record management
~ 10 years experience of selling hydraulic components and systems to major accounts
~ BFPA level 3 certificate in mobile / industrial hydraulics
~ Previous people management experience
Ability to work alone or as part of a team
Good planning & time-management skills
Full Driving License
Competitive salary, company vehicle, fantastic holiday entitlement, autonomy in the role, opportunity to enhance skills through training, opportunity to play a key part in a growing organisation
Hours: Core hours are Monday Thursday 08:00-17:00 and Friday 08:00-16:00
Benefits: 28 days holiday plus bank holidays, private medical package and contributory pension scheme, Holiday Buy Back Scheme (of up to 5 Days), highly established and reputable business and friendly, welcoming, team orientated environment.
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