Service Manager

2 weeks ago


Brackley Northamptonshire, United Kingdom Universal Business Team Full time

Our client is currently seeking aService Managerto join a well-established, family-run SME based inBrackley.Reporting directly to the Managing Director, you are responsible for overseeing efficient operation of our Engineers & Office-based Customer Service Team

Responsibilities:

- Team Management

o Manage and Lead a team of Engineers & Customer Service representatives.

o Maintain a collaborative and positive work environment that encourages innovation & continuous improvement.

o Motivate team members & work alongside Department managers to keep operations & mission aligned.

- Technical Support

o Oversee technical operations & assist when needed.

o Ensure timely responses to customer inquiries & service requests

- Customer Service

o Define and uphold service level agreements, go above and beyond customer expectations.

o Maintain & build relationships with larger customers

Requirements
  • Leader and a team-player
  • Take ownership and create a culture of trust and accountability
  • Challenges the status quo and work well in high-pressure situations
  • Exceptional prioritization and time management skills
  • Strategic and proactive, think and plan ahead to give the Service team the tools they need to be successful
  • Strong technical aptitude, and a great interest to acquire in-depth knowledge about the business, product portfolio, customer base and service provision
  • Self-aware, flexible and open-minded
  • Keen mental agility, analytical thinking, hands-on problem solving, and a customer-service mindset
  • Advocate of the Service team and customers
Benefits
  • Starting Salary 35,000K
  • Quarterly Bonuses
  • Holiday entitlement of 21 days per annum + bank holidays

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