Claims Team Leader

3 days ago


Norwich Norfolk, United Kingdom R13 Recruitment Full time

R13 are currently partnering with an insurance specialist in their search for a Claims Team Leader to join their growing team in South Norfolk. You will be responsible for handling end-to-end processes for new claims, ensuring effective communication with stakeholders and accurate administration. This is a full-time, permanent role working on a rota basis working between 9am - 7pm Monday – Friday & 9am – 5pm Saturday for a total of 38.5 hours per week, and is offering a competitive salary depending on experience. The benefits

  • 21 days annual leave + bank holidays
  • Free, onsite parking
  • Company pension contribution
  • Performance & attendance bonus
  • Employee assistance programme
  • Employee referral scheme
  • Cycle to work scheme
  • Company social events
Duties to include:
  • Managing end-to-end processes for new claims, including initiating communication with involved parties and utilizing a case management system to address outstanding issues.
  • Promoting to clients and associated parties, demonstrating effective salesmanship.
  • Communicating with clients, responsible parties, insurers, solicitors, and other stakeholders throughout the claims process.
  • Coordinating the delivery of credit hire vehicles from a diverse fleet, ensuring safe and convenient arrangements that meet client needs.
  • Providing general administrative support to the management team.
You will have/be:
  • Sound insurance claims experience and a customer service background.
  • Well organised with the ability prioritise and meet deadlines.
  • High levels of attention to detail and accuracy.
  • Working knowledge of Microsoft Office.
  • Excellent communication skills, both written and verbal.
How to apply: To hear more details about this fantastic opportunity please email your CV to Tasha Coe – Recruitment Manager at rthirteen recruitment. If you don’t hear from us within 5 working days upon initial submittal of your CV, please assume you have been unsuccessful
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