Training Manager

3 weeks ago

Tilbury Essex, United Kingdom Amazon Full time

Job ID: 2636062 | Amazon UK Services Ltd.
Amazon is focused on ensuring its associates can work in a safe, quality focused environment. Our learning teams deliver and provide high-quality, safety compliance, process and onboarding training to ensure that our associates are set up for success.
The Learning Manager is a team player who not only leverages their own team to respond effectively to a variety of training scenarios, but can work closely with a central EU team to prioritise and deploy training programs based on customer needs – from training processes at scale to ongoing leader development.
End-to-end ownership of the associate and leader training programs at the site: from the needs analysis stage to management and execution of training
• Planning, developing and evaluating all training initiatives, in collaboration with the senior team and Amazon's central leadership function
• Proactively identifying and deploying training/coaching solutions to address quality and productivity requirements within the FC
• Providing coaching and feedback on leadership related topics both in 121s and facilitated workshops to identify leadership, coaching and management skill development opportunities
Learning Managers in our Fulfilment Centres play a pivotal role, focusing strongly on performance improvements through key performance indicators (KPIs). Their responsibilities extend beyond training to encompass operational duties. Hailing from various operational backgrounds, including management, production, retail, and logistics, they bring expertise in data management and performance enhancement to their role. This position, known as an Operational Learning Manager, underscores its dual function in both Learning and Development (L&D) and operational improvement.
They nurture crucial relationships with General Managers (GMs), Site Operations Managers (SOMs), and Human Resources Business Partners (HRBPs). Administrative tasks, training sessions, participation in recruitment activities, and project involvement are integral parts of their job. They actively engage in business reviews, data analysis, and problem-solving to drive effective solutions. Personal development through training sessions holds paramount importance.
In summary, Learning Managers at our Fulfilment Centres must balance an array of responsibilities, encompassing meetings, coaching, administrative functions, and project involvement, all aimed at enhancing operational performance. Their role serves as a bridge between Learning & Development and operational efficiency within our Fulfilment Centres
Bachelors degree
· Experience of managing a team with a focus on career development and succession planning
· Confidence in analysing and interpreting a range of performance metrics combined with advanced Excel skills
· Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect, use and transfer the personal data of our candidates.
If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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