Service Advisor

1 month ago

Ellesmere Port Cheshire, United Kingdom Group 1 Automotive Full time

Service Advisor Mercedes Benz of Cheshire Oaks
£26,862,26 & OTE £32,146.07 + Benefits
45 Hours

Good, honest, rewarding work its how were built

In the heart of our aftersales department our Service Advisors are committed to delivering outstanding and trusted experiences for our customers. As a Service Advisor you are the main point of contact for all customer communication while the vehicle is undergoing maintenance and repair in our Retail Centre.

As part of a successful, global automotive group, youll broaden your experience across both sites and brands. And with the right support from us, youll be able to progress as high as you can aim.

What we can offer you

  • 33 days annual leave , including bank holidays, rising with length of service. Holiday buying scheme also available
  • Retail discounts that save you money every day
  • Gym discounts, cash healthcare plans , and a cycle-to-work scheme
  • Car discounts for new and used purchases and servicing
  • Flexible pension scheme to support your financial future
  • Family-friendly policies that help you spend more time with the people that matter
  • A wellbeing programme to support you and your family
  • Ongoing recognition from your peers and leadership team
  • A community volunteering day

What youll do day to day

  • Warmly welcome and engage customers in a friendly and professional manner throughout the day
  • Keep customers informed and updated on the progress of their vehicle repairs, ensuring transparency and trust
  • Develop and maintain comprehensive product knowledge, enhancing expertise through manufacturer-led training
  • Actively promote additional services and repairs based on Technician recommendations, helping customers maintain vehicle health and increasing service revenue
  • Schedule vehicles for appointments in the workshop efficiently and accurately
  • Conduct pre-appointment customer calls to confirm bookings, ensure readiness, and address any preliminary questions
  • Maintain precise and up-to-date customer records within our systems for effective service management

Helpful skills and qualifications

Dont worry about ticking off every single skill here - if you care about delivering great experiences as much as we do, we want to hear from you.

  • Excellent communication skills, with the ability to engage effectively with customers and colleagues
  • Demonstrated experience in delivering exceptional customer service
  • Skilled at identifying customer needs and opportunities for upselling
  • Excellent time management skills and the ability to work under pressure
  • Previous experience in a target driven role, demonstrating the ability to meet goals
  • Must hold a full UK driving licence

We value diversity and believe it strengthens our team. If you dont meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.

Be part of something big

Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.

But you dont need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.

Our Values

At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do.

Respect - Integrity - Transparency - Teamwork Professionalism

These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.

JBRP1_UKTJ

  • Service Advisor

    1 week ago

    Ellesmere Port, United Kingdom Perfect Placement Full time

    Automotive Service Advisor VacancyLocation: Ellesmere Port, CheshireBasic Salary: £26,000 + BonusWorking Hours: Monday to Friday, 8:30am - 5:30pmReputable family owned businessWe are currently advertising on behalf of an well-established and respected automotive dealership who are currently recruiting for a Service Advisor to assist in their busy Service...

  • Service Advisor

    2 weeks ago

    Ellesmere Port, United Kingdom Perfect Placement Full time

    Automotive Service Advisor Vacancy Location: Ellesmere Port, Cheshire Basic Salary: £26,000 + Bonus Working Hours: Monday to Friday, 8:30am - 5:30pm Reputable family owned businessWe are currently advertising on behalf of an well-established and respected automotive dealership who are currently recruiting for a Service Advisor to assist in their busy...

  • Service Advisor

    3 weeks ago

    Ellesmere Port, United Kingdom Group 1 Automotive Full time

    Service Advisor Mercedes Benz of Cheshire Oaks £26,862,26 & OTE £32,146.07 + Benefits45 Hours Good, honest, rewarding work its how were built! In the heart of our aftersales department our Service Advisors are committed to delivering outstanding and trusted experiences for our customers. As a Service Advisor you are the main point of contact for all...

  • Service Advisor

    4 weeks ago

    Ellesmere Port, United Kingdom Group 1 Automotive Full time

    Service Advisor Mercedes Benz of Cheshire Oaks Find out more about the daily tasks, overall responsibilities, and required experience for this opportunity by scrolling down now.£26,862,26 & OTE £32,146.07 + Benefits 45 Hours Good, honest, rewarding work its how were built!In the heart of our aftersales department our Service Advisors are committed to...

  • Service Advisor

    4 weeks ago

    Ellesmere Port, United Kingdom Group 1 Automotive Full time

    Service Advisor Mercedes Benz of Cheshire Oaks £26,862,26 & OTE £32,146.07 + Benefits 45 Hours Good, honest, rewarding work its how were built!In the heart of our aftersales department our Service Advisors are committed to delivering outstanding and trusted experiences for our customers.As a Service Advisor you are the main point of contact for all...

  • Customer Service Advisor

    1 week ago

    Ellesmere Port, Cheshire, United Kingdom Group 1 Automotive Full time

    Job OverviewAudi Cheshire Oaks is seeking an experienced Sales & Customer Service Advisor to join our team. This role involves handling inbound & outbound telephone calls, identifying customer needs, and providing exceptional customer service.

  • Customer Service Advisor

    6 months ago

    Ellesmere Port, United Kingdom Hotgolf Limited Full time

    Hotgolf are looking for a Customer Service Advisor to join our busy team and help support our customers in a polite, efficient way. This is a full time role for which we are looking to recruit as soon as possible. The position requires someone who is quick to learn, preferably with experience communicating via on-line platforms ideally with an understanding...

  • Sales and Service Advisor

    4 weeks ago

    Ellesmere Port, Cheshire, United Kingdom Hotel Chocolat Group plc Full time

    Job SummaryWe are seeking a highly motivated and enthusiastic Sales and Service Advisor to join our team in London or the Republic of Ireland. As a key member of our sales team, you will be responsible for delivering an exceptional customer experience and driving sales during the busy holiday period.

  • Sales and Service Advisor

    1 day ago

    Ellesmere Port, Cheshire, United Kingdom Group 1 Automotive Full time

    About the RoleThe Sales and Service Advisor will play a crucial role in handling inbound and outbound telephone calls, responding to customer email enquiries, and providing high-quality customer service.You will be responsible for quickly identifying the needs of customers and guiding them towards the best-suited products or services, while building...

  • Sales & Customer Service Advisor

    1 week ago

    ellesmere port, United Kingdom Group 1 Automotive Full time

    Sales & Customer Service AdvisorAudi Cheshire Oaks Contact CentreBasic Salary of £23,877.5740 hours Are youcustomer focused, self-motivated and looking for anew challenge? As aSales & Customer Service Advisor atAudi Cheshire Oaks , you will be part of an organisationthat believes in investing in you and your future. We provide excellent training &...

  • Sales & Customer Service Advisor

    1 week ago

    Ellesmere Port, United Kingdom Group 1 Automotive Full time

    Sales & Customer Service AdvisorAudi Cheshire Oaks Contact CentreBasic Salary of £23,877.5740 hoursAre youcustomer focused, self-motivated and looking for anew challenge?As aSales & Customer Service AdvisoratAudi Cheshire Oaks, you will be part of an organisationthat believes in investing in you and your future. We provide excellent training & development...

  • Sales & Customer Service Advisor

    1 week ago

    Ellesmere Port, United Kingdom Group 1 Automotive Full time

    Sales & Customer Service AdvisorAudi Cheshire Oaks Contact CentreBasic Salary of £23,877.5740 hours Are youcustomer focused, self-motivated and looking for anew challenge? As aSales & Customer Service Advisor atAudi Cheshire Oaks , you will be part of an organisationthat believes in investing in you and your future. We provide excellent training &...

  • Sales & Customer Service Advisor

    1 week ago

    Ellesmere Port, United Kingdom Group 1 Automotive Full time

    Sales & Customer Service AdvisorAudi Cheshire Oaks Contact CentreBasic Salary of £23,877.5740 hoursAre youcustomer focused, self-motivated and looking for anew challenge?As aSales & Customer Service AdvisoratAudi Cheshire Oaks, you will be part of an organisationthat believes in investing in you and your future. We provide excellent training & development...

  • Sales and Customer Service Advisor

    1 week ago

    ellesmere port, United Kingdom Group 1 Automotive Full time

    Sales & Customer Service AdvisorVW Cheshire Oaks Contact CentreBasic Salary of £23,877.5740 hours 1 x permanent contract. 1 x fixed term contract for 12 months Are youcustomer focused, self-motivated and looking for anew challenge? As aSales & Customer Service Advisor at VWCheshire Oaks , you will be part of an organisationthat believes in investing in...

  • Sales and Customer Service Advisor

    1 week ago

    Ellesmere Port, United Kingdom Group 1 Automotive Full time

    Sales & Customer Service AdvisorVW Cheshire Oaks Contact CentreBasic Salary of £23,877.5740 hours1 x permanent contract. 1 x fixed term contract for 12 monthsAre youcustomer focused, self-motivated and looking for anew challenge?As aSales & Customer Service Advisorat VWCheshire Oaks, you will be part of an organisationthat believes in investing in you and...

  • Sales and Customer Service Advisor

    1 week ago

    Ellesmere Port, United Kingdom Group 1 Automotive Full time

    Sales & Customer Service AdvisorVW Cheshire Oaks Contact CentreBasic Salary of £23,877.5740 hours 1 x permanent contract. 1 x fixed term contract for 12 months Are youcustomer focused, self-motivated and looking for anew challenge? As aSales & Customer Service Advisor at VWCheshire Oaks , you will be part of an organisationthat believes in investing in...

  • Sales and Customer Service Advisor

    1 week ago

    Ellesmere Port, United Kingdom Group 1 Automotive Full time

    Sales & Customer Service AdvisorVW Cheshire Oaks Contact CentreBasic Salary of £23,877.5740 hours1 x permanent contract. 1 x fixed term contract for 12 monthsAre youcustomer focused, self-motivated and looking for anew challenge?As aSales & Customer Service Advisorat VWCheshire Oaks, you will be part of an organisationthat believes in investing in you and...

  • Honda / Mg Service Advisor - Warrington

    6 months ago

    Ellesmere Port, United Kingdom Holdcroft Full time

    **Honda / MG Service Advisor** Do you have experience working within a customer focused role in the automotive industry? Looking for a new challenge to excel your skillset, you will join a team of successful Service Advisors running and maintaining the standards of a busy service desk. **Salary**: £24,000 basic plus bonus - OTE up to £32k Location:...

  • Customer Service Advisor

    6 months ago

    Ellesmere Port, United Kingdom 3R Consulting Full time

    Customer Service Advisor - Travel **Salary**: £22,200 + 1.5x hourly rate on a weekend, and annual bonus. Hours: Operating hours from 08:00 - 20:00 Monday - Friday worked on a rota basis. You will be required to work a minimum of 13 Saturdays or Sundays in the year (paid at 1.5x the hourly rate) Benefits: Hybrid options, Social Events, Enhanced Annual...

  • Experienced Service Advisor

    2 weeks ago

    Ellesmere Port, Cheshire, United Kingdom Group 1 Automotive Full time

    Role OverviewAs a highly skilled Service Advisor at Group 1 Automotive, you will play a pivotal role in delivering exceptional customer experiences. You will be the primary point of contact for customers while their vehicles undergo maintenance and repair in our Retail Centre.About UsWe are the largest partner in the UK for Mercedes-Benz, Volkswagen, and...